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Cannot activate Captivate 2019
February 1, 2021
Cannot activate Captivate 2019
February 1, 2021
Newbie
1 posts
(11)
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My old computer completely crashed and I need to install Captivate 2019 on my new laptop. When I try to activate it, it says I need to deactivate it on another computer. How do I deactivate it on a computer that will not boot up?
My old computer completely crashed and I need to install Captivate 2019 on my new laptop. When I try to activate it, it says I need to deactivate it on another computer. How do I deactivate it on a computer that will not boot up?
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Feb 3, 2021
Feb 3, 2021
Hi Jim, reach out to support at captivateHelp@adobe.com – they can help fix it behind the scenes.
–Allen
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