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Running Captivate 2019 ver 11.0.1.266 and unable to open ANY projects. I had a crash last week upon saving a file. It would not let me save nor was I able to reopen that file.
I started over. Now I keep getting the error to check that the file isn’t already open, that it’s not corrupt, etc., etc.,
I tried running dcache utility. Nothing’s in it. I also tried running Captivate 2019 as Administrator, which worked for about a week. I was able to rebuild the file I needed and all was fine until today.
I am naturally on a deadline (who isn’t?) and need to find a solution FAST. Please; my employer is allowing us to work from home due to COVID and NOT BEING ABLE TO MEET A DEADLINE looks as if I am abusing this privilege when I am not.
Running Captivate 2019 ver 11.0.1.266 and unable to open ANY projects. I had a crash last week upon saving a file. It would not let me save nor was I able to reopen that file.
I started over. Now I keep getting the error to check that the file isn’t already open, that it’s not corrupt, etc., etc.,
I tried running dcache utility. Nothing’s in it. I also tried running Captivate 2019 as Administrator, which worked for about a week. I was able to rebuild the file I needed and all was fine until today.
I am naturally on a deadline (who isn’t?) and need to find a solution FAST. Please; my employer is allowing us to work from home due to COVID and NOT BEING ABLE TO MEET A DEADLINE looks as if I am abusing this privilege when I am not.
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Yes, the problem is still appearing. I still work off line as they suggested earlier, which is not a real solution.
Hi,
As Lieve suggested, please send an email to CaptivateHelp@adobe.com and we would be happy to look into it and assist you further.
Or you can also contact us directly by clicking on the following link and initiate a chat with an expert- https://helpx.adobe.com/in/contact.html
Regards,
Ajit
** Please ignore this post as it got posted twice due to some browser issue**
Hi,
As Lieve suggested, please send an email to CaptivateHelp@adobe.com and we would be happy to look into it and assist you further.
Or you can also contact us directly by clicking on the following link and initiate a chat with an expert- https://helpx.adobe.com/in/contact.html
Regards,
Ajit
