Video Demo Fail Again
I had done all the settings to get around the Video Demo issue with high resolution screens and all was well for a long time. Now, suddenly, it has failed again. Dpi Awareness is set to 1, refreshed the preferences .bat file, display set to 100%, screen is at 1920×1080. Had Adobe help tech takeover my computer remotely. Said there were corrupt files, need to repair/replace Windows. Did a sfc /scannow, did find files and fixed them. Tried again, video demo crashed again, i.e., Captivate just disappears from screen before getting to settings for video demo. Anyone else have this problem or perhaps a new fix? Thanks
Thank you for the information
Thank you for sharing it helped me!
Fixed! Deleted Webcam software from Nikon (for using camera as a webcam) as well as OBS Studio ( a robust webcam control program). I’m surprised that Adobe Technical support did not ask about webcam software, from other posts I’ve seen it’s a common source of problems when video demo crashes. Thanks to Lieve for suggesting that as a possible suspect.
I try to remember what I see on the forums, and that may help sometimes. I knew that it happened with some Logitech app packaged with the webcam. Now I learn from you that same happens with a Nikon webcam app… Great, it is solved!
Here’s the result of scannow:
C:\WINDOWS\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.
C:\WINDOWS\system32>
Tough problem… there must be a conflict somewhere. Can you capture software sims? If not, it is clearly linked with the capture process. if yes, it is only the Video Demo which causes issues. Did you see my other questions about eventual Logitech applications, use of webcam/mike?
Just for fun here is the event log error message:
Faulting application name: AdobeCaptivate.exe, version: 11.0.1.266, time stamp: 0x5baa4021
Faulting module name: KERNELBASE.dll, version: 10.0.19041.906, time stamp: 0x2f2f77bf
Exception code: 0xe06d7363
Fault offset: 0x0000000000034b59
Faulting process id: 0x2e64
Faulting application start time: 0x01d73155e0f8ca14
Faulting application path: C:\Program Files\Adobe\Adobe Captivate 2019 x64\AdobeCaptivate.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: cae42eca-91d0-4d4d-9ef0-c72c9c658028
Faulting package full name:
Faulting package-relative application ID:
Trying to find something in my memory linked with that dll file (KERNELBASE.dll). It seems to ring a bell… Maybe I am too tired (live in Belgium). If I remember something, or find the right person, will let you know.
I like your sense of humor!
Thanks, yes, ran as administrator, changed Dpiawareness to 1 (as administrator) , cleaned preferences, scaling 100%, even deleted Captivate and downloaded and ran new copy with same changes, same result. Must be something in my Windows system but I sure can’t seem to figure it out. Captivate support help ended up telling me to contact Microsoft Windows support, scan for corrupted files (done), then as last resort reinstall Windows. I’m not willing to do that just yet, would have to reinstall all my applications, major pain.
Are you using a webcam? If yes, did you install dedicated software packaged with that webcam (I heard that some Logitech applications caused conflicts)? Can you capture a Software simulation or do you have the same issues with that workflow? Do you use multiple monitors? Just some questions based on what I have read about possible issues. Maybe you heard those same questions already from the Adobe support, ignore them in that case.
That type of problems is not easy to find a fix. Did you try cleaning the Preferences? Are you launching Captivate with ‘Run as Administrator’ setup?
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