June 23, 2021
A file that does not show me the texts and other resources in Adobe Captivate
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(24)
June 23, 2021
A file that does not show me the texts and other resources in Adobe Captivate
(24)

Hello again, I have a problem with a file that does not show me the texts and other resources such as some svg images or videos on the slides in the editor (interactive project)

It does show them when publishing.

The fonts are installed on my computer and also active in Adobe Font:

Any ideas? Thanks in advance.

Carmela

24 Comments
2021-09-22 17:31:25
2021-09-22 17:31:25

This sounds like a mac issue

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()
2021-06-24 12:25:07
2021-06-24 12:25:07

I have many versions of this project, even saved in the cloud as a backup. If it happens with all versions and all copies is corrupted still an option? I have tried opening versions saved in the cloud and the same thing happens. In the editor some texts and objects are not visible (if they are in the timeline) but when publishing everything works fine.

Advanced actions I have 21 in the whole project

Attachment

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maria carmenu32233869
's comment
2021-06-24 13:35:52
2021-06-24 13:35:52
>
maria carmenu32233869
's comment

If there is corruption, it is difficult to know which of your versions was the first to start corruption. The later ones will all have inherited it.

Maybe a stupid question: did you check the visibility button in the Timeline for those objects?

Do you see them when using Preview HTML in Browser (F11)?

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(4)
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Lieve Weymeis
's comment
2021-06-25 06:47:17
2021-06-25 06:47:17
>
Lieve Weymeis
's comment

Objects are visible, yes.

Two things happen if I preview or publish:

If I do html5 view with F11 you see objects that were not seen in the editor, and yet those that are seen in the editor are not seen with F11 (image “A”).

On the other hand if I publish in html 5 or in scorm everything is seen (image “B”). (If I preview the following 5 slides it looks perfect as well).

Attachment

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maria carmenu32233869
's comment
2021-06-25 07:31:56
2021-06-25 07:31:56
>
maria carmenu32233869
's comment

I suppose this is a non-responsive project. In that case ONLY F11 will show you temporary HTML output, the other preview methods (like Next 5 slides) use SWF output which is deprecated but not yet taken out of the UI.

What are those images? It looks like incompatibility now with HTML output for the images. Which type of image?  If they are PNG, JSON protocol is needed. Did you check HTML Tracker?

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Lieve Weymeis
's comment
2021-06-25 15:03:50
2021-06-25 15:03:50
>
Lieve Weymeis
's comment

Is a responsive file with 4 views.
The html tracking ok.

I’ll try unlinking Adobe Fonts and see what happens.

 

Attachment

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maria carmenu32233869
's comment
2021-06-25 15:57:25
2021-06-25 15:57:25
>
maria carmenu32233869
's comment

Good news, solved by disabling the Adobe fonts and working with the system fonts, when deleting the Adobe fonts, the system fonts appeared in the menu.
For the publication I continue using a Google Fonts script in the first slide for the users that do not have it installed in their computer
(var fontLink = ‘<link href=”https://fonts.googleapis.com/css?family=Fira+Sans:300,500&display=swap” rel=”stylesheet”> ‘
$(fontLink).appendTo(“head”)))

Thank you so much for always being there Lieve,

Best regards, I’m happy!!!

 

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maria carmenu32233869
's comment
2021-06-25 16:02:39
2021-06-25 16:02:39
>
maria carmenu32233869
's comment

Glad it is solved. This is very strange, but I told you that I have never been in that type of situation.

Did you use Breakpoint views?  Adobe is not promoting it anymore, they prefer Fluid Boxes. There are not even themes for Breakpoints available in the recent versions.

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Lieve Weymeis
's comment
2021-06-25 16:12:28
2021-06-25 16:12:28
>
Lieve Weymeis
's comment

It is very strange indeed, because now I can see not only the texts but also the svg images and the videos have appeared too. Everything has been solved.

I used breakpoints, yes. i don’t like fluid box very much, the results are unexpected, you can’t place objects in the same place if you don’t unlink it from the box, it’s difficult to control the size and margins between elements. I feel more free with breakpoints, i hope Adobe will keep them forever…

 

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maria carmenu32233869
's comment
2021-06-25 16:18:17
2021-06-25 16:18:17
>
maria carmenu32233869
's comment

Not sure about that… But you may ignore that it is possible in a Fluid Boxes project to combine slides using Fluid Boxes with slides using the Position Properties panel which is inherited from the Breakpoint views workflow. I use it for interactive video, which is not allowed in a normal fluid box:

http://blog.lilybiri.com/fluid-boxes-and-interactive-video-position-properties-panel

Unlinking objects from a fluid box is never good practice. But it took me a couple of months to become familiar with fluid boxes, something which rarely happened for any new feature after having used Captivate so long.

 

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Lieve Weymeis
's comment
2021-07-03 14:12:18
2021-07-03 14:12:18
>
Lieve Weymeis
's comment

The truth is that I had not thought of mixing the fluid box with slides without fluid box, as in the case of the interactive video, it is a very good idea.

For cases where there are many design elements I see it more complex to incorporate it so that it looks good in fluid box. It cuts the texts in mobile version and shows an icon to display the text that does not fit, but some customers do not like it.
I did a lot of research on fluid boxes two years ago and didn’t like them, maybe they have made improvements and I need to try again.

Best regards

 

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maria carmenu32233869
's comment
2021-07-03 15:54:38
2021-07-03 15:54:38
>
maria carmenu32233869
's comment

That possibility to combine slides with and without fluid boxes is new compared with what experienced in the past. I understand that the lack of control over the design with fluid boxes is sometimes very frustrating. This is for sure an improvement, the ability to use the Position Properties panel.

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maria carmenu32233869
's comment
2021-08-11 14:54:29
2021-08-11 14:54:29
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maria carmenu32233869
's comment

I was experiencing the same problems so thanks

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(1)
2021-06-24 11:11:55
2021-06-24 11:11:55

Cleaning the preferences did not help?

The most recent version for Windows is 11.5.5.553. Do you use that one? You find this number under Help, About Captivate.

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Lieve Weymeis
's comment
2021-06-24 11:17:04
2021-06-24 11:17:04
>
Lieve Weymeis
's comment

Yes, I use that version

 

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maria carmenu32233869
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2021-06-24 11:30:37
2021-06-24 11:30:37
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maria carmenu32233869
's comment

OK, wanted to be sure.

You told that you use Adobe fonts, but also that you have the ‘same’ font installed on your system. In this case the font Fira. Are the text objects all using the Adobe font, or do you have a mix of Adobe font and system font? They will be in different categories in the fonts list in Captivate. One of them may also be in the Theme fonts, at least if you have correctly defined your custom Theme. Can you check?

More about fonts in:

http://blog.lilybiri.com/fonts-in-captivate

 

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Lieve Weymeis
's comment
2021-06-24 11:43:30
2021-06-24 11:43:30
>
Lieve Weymeis
's comment

I have checked and I have selected the Adobe Fira, by the way I have noticed that only shows me the Adobe Fira, it does not appear the Fira that is in the system… On the other hand, no, I don’t have them defined in the theme, it is a pending task that I have, to use the customized themes…

I don’t know why I think the whole problem may come from the fonts, but, do you think that can also make the videos and some svg images not to be seen in the editor?

I’m going to try to uninstall the Fira font from the system and reinstall it and see if it appears in the Captivate list to try something.

 

 

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maria carmenu32233869
's comment
2021-06-24 11:54:28
2021-06-24 11:54:28
>
maria carmenu32233869
's comment

I just hope that the file has not corrupted.  It is now very easy to replace a font by another font in a Theme, at least if you have not overridden object styles. I would check that the used fonts in the Theme (see Theme Properties) are also pointing to the Adobe font Fira. Personally I have never mixed fonts with the same name but of both Adobe and System, so cannot be sure. I start each project with a custom theme, and make sure the theme is updated to the present version. That is a workflow which – from consultancy jobs –  is not used everywhere, what a pity and origin of loss of many hours.

Logically this is not linked with SVGs and videos, which supports my fear of corruption. Do you have lot of advanced actions in this project?

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(4)
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Lieve Weymeis
's comment
2021-06-24 12:25:50
2021-06-24 12:25:50
>
Lieve Weymeis
's comment

I have many versions of this project, even saved in the cloud as a backup. If it happens with all versions and all copies is corrupted still an option? I have tried opening versions saved in the cloud and the same thing happens. In the editor some texts and objects are not visible (if they are in the timeline) but when publishing everything works fine.

Advanced actions I have 21 in the whole project

Attachment

Like
(4)
>
maria carmenu32233869
's comment
2021-06-24 13:29:09
2021-06-24 13:29:09
>
maria carmenu32233869
's comment

This is the image that went with the previous comment:

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2021-06-24 11:06:29
2021-06-24 11:06:29

Try to clean the Preferences. Find the subfolder ‘utils’ under the installation folder, close Captivate. Run the file CleanPreferencesWin.bat and restart Captivate. See if the problem is solved.

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Lieve Weymeis
's comment
2021-06-24 11:10:36
2021-06-24 11:10:36
>
Lieve Weymeis
's comment

I also did it, in the folder “utils”, I saw that you recommended it in another post.

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2021-06-24 10:48:16
2021-06-24 10:48:16

Are you on Mac? Do you have the most recent version and Big Sur?

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Lieve Weymeis
's comment
2021-06-24 10:51:04
2021-06-24 10:51:04
>
Lieve Weymeis
's comment

Hi Lieve, no, i’m on Windows 10, and yesterday I tried uninstalling and reinstalling Captivate but it didn’t fix it… 🙁

 

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