What was the resolution here?
Maybe this is too obvious, but make sure they’re not hidden or have a setting in the timing to not appear until a certain time. Yeah you probably checked it but I’ve TOTALLY been stumped by this before, then realized that they’re just hidden.
Can you please offer some more details?
CP2019 is a name for a whole bunch of versions. Please check and mention the exact version number which you can find under Help, About Captivate. Maybe you are not using the most recent version, which is 11.5.5.553 for Windows and a higher number for Mac.
Are you talking about a non-responsive (blank) or a responsive project? If it is a non-responsive project the only valid Preview method for HTML5 output is F11, Preview HTML in Browser. Did you use that Preview?
What is special about those ‘two text captions’? Are they on the master slide, or maybe timed for the rest of the project? Which font did you use? It is recommended to use only Websafe or Adobe fonts, to have them rendered correctly on all devices, if you are in a non-responsive project. More details in:
http://blog.lilybiri.com/fonts-in-captivate
In that blog you can read about dynamic and static text containers.
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