September 11, 2021
Black screen continues on big sur
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(6)
September 11, 2021
Black screen continues on big sur
Newbie 1 posts
Followers: 0 people
(6)

HI. Im trying CP2019 with serious intention to buy. But I keep getting the black screen with an open project. Other posts have suggested update, which I did. No luck.

Is this because its a trial version which I can’t try?

6 Comments
2021-09-22 16:10:28
2021-09-22 16:10:28

I’m not sure if this is helpful but I did just notice while downloading the free trial that there was a completely separate download page and button for big sur users. Make sure you download the right one – from what I understand you should not be selecting your download from the dropdown menu but rather through a hyperlink in the copy.

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(1)
2021-09-16 17:13:35
2021-09-16 17:13:35

Same thing to me. If anyone can help

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(1)
2021-09-16 03:15:09
2021-09-16 03:15:09

Please ket us know if you get this resolved, i’m having the same problem

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(1)
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kimbers84420333
's comment
2021-09-16 09:56:29
2021-09-16 09:56:29
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kimbers84420333
's comment

Same question: can you check the exact version number under Help, About Captivate? You may need to update.

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(1)
2021-09-13 10:26:47
2021-09-13 10:26:47

Can you confirm the exact version number you are using at this moment? Check under Help, About Captivate.

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(2)
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Lieve Weymeis
's comment
2021-09-16 03:14:41
2021-09-16 03:14:41
>
Lieve Weymeis
's comment

I’ve been having this same issue

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