SCORM files created with the Captative trial are trying to reach or communicate to Adobe online/website so not running properly on our LMS.
I’m in day 10 of my 30 day Captivate trial to see if SCORM files created by Captivate will run properly as courses on our LMS. I can create a simple project and preview it properly using the Preview – SCORM Cloud option, but when I use it as a course module on our LMS, it won’t load (tried but just the “wheel” like it’s trying to load but can’t….). LMS tech support is telling me it is trying to go to an Adobe site:
“The SCORM file that you have shared with us initially does take us to the Adobe page when tested in both, SCORM Cloud and as well as in my Litmos test environment.”
Why would a SCORM file of my content include the need to involve Adobe online/website when used on our LMS? Is there something special/specific happening during the trial period of the product that needs to “talk” to Adobe…that will NOT be in play should we purchase the product?
Don’t want to make a purchase decision unless we KNOW content/projects made in Captivate can be published to a SCORM file and will work properly on our LMS. Hmmmm…..
When you published the Files, did you publish as an Executable? Publish in HTML5 and/or SWF?
Did you enable the eLearning output in the Quiz section? Is the LMS selected as “Other Standard LMSs”?
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Interesting, I’d look into the fonts as paul suggestied
The only reason that I’m aware of a SCORM package created in Adobe Captivate would “phone home” would be the inclusion of custom web fonts from fonts.adobe.com. If you have included Adobe Fonts in your project it may go and try to fetch them. It might work on SCORM Cloud but is being blocked by your LMS. Normally if it can’t get the web fonts your project will merely revert to a generic font but perhaps something else is happening to cause the block.
If you upload to SCORM Cloud everything is OK? That means the reason for the problem needs to be looked for in the LMS, not in Captivate because SCORM Cloud is the standard for SCORM courses. If you tell that everything works fine in SCORM Cloud to the LMS people, they should be able to help you out.
Just a question. Did you really publish to a SCO and upload that course to SCORM Cloud? Can you insert a screenshots of the Quiz Preferences, Reporting? Are the files (including those in the callees folder) on your system or do they need to be downloaded from a Cloud depository?
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