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404 error when clicking on assets.
Hi,
Do you have any advice on how to fix this? I am replicating it over multiple days (opening and closing Captivate). I get a 404 error when I click on the assets from the menu bar and when clicking to add a character from the media link. 
Hi,
Do you have any advice on how to fix this? I am replicating it over multiple days (opening and closing Captivate). I get a 404 error when I click on the assets from the menu bar and when clicking to add a character from the media link.
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Hi Emily,
Can you try to reset the preferences for Captivate and check the issue again?
1. Close captivate.
2. Go to the Utils folder in the captivate installation folder: C: \ Program Files\ Adobe Captivate 2019\ Utils \ Then double click on “CleanPreferencesWin” and then restart Captivate.
If tis doesn’t work then it is some issue with network firewall. In case you are using a Laptop then you try connect using some other network outside you organization networkand check if it works.
Hi Emily, are you still seeing this error?
Yes.
I have asked the support team to get in touch with you regarding this issue. Thanks!
