December 10, 2021
404 error when click on assets
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(4)
December 10, 2021
404 error when click on assets
Learning Designer
Guide 33 posts
Followers: 21 people
(4)

Hi,

Do you have any advice on how to fix this? I am replicating it over multiple days (opening and closing Captivate). I get a 404 error when I click on the assets from the menu bar and when clicking to add a character from the media link. 404 error

4 Comments
2021-12-17 12:41:35
2021-12-17 12:41:35

Hi Emily,

Can you try to reset the preferences for Captivate and check the issue again?

1. Close captivate.
2. Go to the Utils folder in the captivate installation folder: C: \ Program Files\ Adobe Captivate 2019\ Utils \ Then double click on “CleanPreferencesWin” and then restart Captivate.

 

If tis doesn’t work then it is some issue with network firewall. In case you are using a Laptop then you try connect using some other network outside you organization networkand check if it works.

 

 

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2021-12-15 08:08:36
2021-12-15 08:08:36

Hi Emily, are you still seeing this error?

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Ishan Mukherjee
's comment
2021-12-16 19:17:19
2021-12-16 19:17:19
>
Ishan Mukherjee
's comment

Yes.

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Emily Wood
's comment
2021-12-17 08:53:45
2021-12-17 08:53:45
>
Emily Wood
's comment

I have asked the support team to get in touch with you regarding this issue. Thanks!

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