December 14, 2021
Themes missing and no “Get Themes” button
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(6)
December 14, 2021
Themes missing and no “Get Themes” button
Learning Designer
Guide 33 posts
Followers: 13 people
(6)

Is there a network setting that would block a person from getting the Captivate themes and not have the “Get Themes” button to be able to download them? What do I need to change to have these come back?

Thanks.

6 Comments
2021-12-17 11:07:02
2021-12-17 11:07:02

Hi Emily,

Can you confirm the exact version of Captivate you are using? Go to Help >About Adobe Captivate.

Also please share the screenshot of the window/error you get when you click Get Themes.

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2021-12-16 21:12:16
2021-12-16 21:12:16

This is the path on my system:

C:UsersLieveAppDataLocalAdobeCaptivate 11.5Themes

I hope you are not using a roaming profile.

The Themes at that location are the ones you are able to use and customize. They are a copy of the Themes from the Gallery under the installation folder.

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2021-12-16 01:47:33
2021-12-16 01:47:33

Mine are missing too

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(1)
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1212asqw
's comment
2021-12-16 11:29:11
2021-12-16 11:29:11
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1212asqw
's comment

Did you check in your user profile as I asked?

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2021-12-15 11:54:52
2021-12-15 11:54:52

Check if your user profile has the themes? You are not talking about the Assets panel, but about the packaged themes?

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(1)
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Lieve Weymeis
's comment
2021-12-16 19:12:35
2021-12-16 19:12:35
>
Lieve Weymeis
's comment

Yes, the packaged themes under the “Themes” menu, like pink icing and coastal.

When I click on “Get Themes” and it opens the assets menu, the pre-packaged themes aren’t available there either.

Where would I see my user profile to look for themes there?

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