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Activation error
June 21, 2022
Activation error
June 21, 2022
Newbie
1 posts
(1)
6
I try to enter to Captivate 2019 and it tells me that there is an error with the activation and I cannot use it.
A couple of months ago I had a Captivate business account and it worked perfectly, does anyone know why?
I think maybe it's because I now have a personal account.
I am very stressed, because I am paying for a program that I cannot use.
The error literally says "An error has occurred during activation"
I try to enter to Captivate 2019 and it tells me that there is an error with the activation and I cannot use it.
A couple of months ago I had a Captivate business account and it worked perfectly, does anyone know why?
I think maybe it's because I now have a personal account.
I am very stressed, because I am paying for a program that I cannot use.
The error literally says "An error has occurred during activation"
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Aug 21, 2023
Aug 21, 2023
It closed out on me mid-use and when reopening, it gives me this message.
Attachment 
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Aug 22, 2023
Aug 22, 2023
Hi tonmonst3r,
Thanks for reaching out. The issue is noted and i have looped in our support team to help you with this.
Regards
Elearning team
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Dec 2, 2022
Dec 2, 2022
I am having the same issue. We just renewed our Adobe account and I fear that the different IDs are the problem. Yet, when I got to log in, I only have one ID option. And the error message appears and the app won’t open.
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Dec 12, 2022
Dec 12, 2022
Hello,
Please mail your concern to CaptivateHelp@adobe.com and follow up with the team.
Regards
Community Moderator
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Jun 24, 2022
Jun 24, 2022
Use the Adobe ID that have an active license to Login.
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Adobe Captivate
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