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I have been working with the new Adobe Captivate. Created one small project of multiple screens without a problem. However, this time I decided to use the “infinite scroll” option of one screen with multiple blocks of content. However, when I try to preview or publish after the first screen with the play triangle, I get the message “Something went wrong!” Any advice? Thanks!!!
I have been working with the new Adobe Captivate. Created one small project of multiple screens without a problem. However, this time I decided to use the “infinite scroll” option of one screen with multiple blocks of content. However, when I try to preview or publish after the first screen with the play triangle, I get the message “Something went wrong!” Any advice? Thanks!!!
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Hi Katherine,
You may contact Captivate support team directly via phone (+1-800-833-6687) or chat (https://adobe.com/getsupport) for immediate assistance. Alternatively, please send an e-mail with your query to tcssup@adobe.com or CaptivateHelp@adobe.com so we can assist.
Regards,
Shivang
That is the most recent release, and Chrome should work fine.
I would try the usual troubleshooting steps, which are still the same as for previous versions:
- Clear the Cache (under Preferences you find a button)
- Close Captivate and find the subfolder ‘utils’ under the installation folder. Run the CleanPreferences… file appropriate for your OS.
No guarantee, but worth trying.
Clearing the cache didn’t work. I could not find any subfolder titled “utils” under the installation folder. Any other ideas? Thanks for trying.
Why do I have that subfolder under the Captivate installation folder, feels weird. Are you on Mac or Windows?
I’m on Windows 10 home. I haven’t upgraded to 11 yet. Could that be part of the problem?
No, I am still on Win10 as well. Do you have Captivate Classic installed as well?
No. I have downloaded it, but not installed.
Hi Katherine, i have been tracking your issue and all the steps that you have taken with Lieve’s support. However, it still seems to persist. Let me connect you with our internal team and work towards a resolution.
Regards
Nagendra
Adobe eLearning Community Manager
Thank you!
Some questions:
- Even the new version already had two releases. Can you check the full version number under Help, About Captivate?
- Which browser is your default browser? I hope it is not Safari nor IE.
The version I am using is 12.1.0.16 and my browser is Chrome. Just checked and still having the problem.
