HIGHLIGHT
HIGHLIGHTED
+1
0
1
After 2 years of working in Captivate, it gives me this message when I try to start the software: ERROR An error has occurred during activation. For more information, contact Captivate support. I follow the link and I see nothing that can help me
1 Comment
2023-11-22 13:43:44
2023-11-22 13:43:44
Can you tell which exact version you are using? The full version number can be found under Help, About Captivate (Win) or Captivate, About Captivate.
Since you cannot start the application, it is not possible to clear the cache. However you can clean the Preferences. Find the subfolder ‘utils’ under the installation folder. Run ‘CleanPreferences….’ appropriate for your OS. Try to restart Captivate after that cleaning.
Like
Add Comment
You must be logged in to post a comment.
Adobe Captivate
Adobe Events
Captivate not opening
