January 24, 2024
Course fails to communicate with LMS
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(1)
January 24, 2024
Course fails to communicate with LMS
(1)

How do I monitor the communication, or data exchange, between a course and the LMS to determine if it records a user’s progress, completions, and scoring? What tools are available to identify when the data exchange via the API fails to occur?

Forty employees use a thin client on a Citrix server in a training room to access the LMS in an incognito Chrome browser. Once in the LMS, the users click on a launch button, which opens the course in a new window. They then click on the play button to start the course. However, the LMS fails to record the progress of 10 employees in the training room. A report shows they started the course, but the LMS still needs to save their progress. Thus, it seems there was a failure in the communication session at some point.

Please guide me on monitoring the communication session to identify the point of failure. What file, transaction, or log section should I focus on to see where the API communication failed?

1 Comment
2024-01-29 09:37:30
2024-01-29 09:37:30

Not all LMSs do react the same way. Are you talking about a Captivate course? The LMS needs to identify the user account to be able to track the progress in a gradebook. I don’t know if that is the case, and if the problem is due to the course authoring tool (like Captivate) or to the LMS. I would suggest to test this out on the testing platform of SCORM Cloud if you are allowed to do so.

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