Problem Statement:
Managers have reported not receiving course self-enrollment emails when their reportees enroll in training. This issue stems from the configuration of the “Course Self-Enrollment” email template in Adobe Learner Manager.
Role: Administrator
Brief Description:
About Course Self-Enrollment Email Template:
In Adobe Learner Manager, the “Course Self-Enrollment” email template is designed to notify both learners and managers when a learner enrolls themselves in training via self-enrollment.
For Learners:
This email is only triggered for Virtual Classroom Modules or Classroom Modules for upcoming sessions, not for self-paced or activity module courses.
For Managers:
Managers are supposed to receive email notifications when their reportees self-enroll in all training courses, regardless of the module type.
Problem Resolution:
If managers have not received any self-enrollment emails, follow these steps to troubleshoot the issue:
- Ensure the “Course Self-Enrollment” email template is enabled.
- Check the Email Settings page and make sure the setting “Optional Manager Emails” is Enabled. If it’s disabled, managers won’t receive emails on their reportees’ self-enrollments.
To Resolve the Issue: Log in as an Admin and navigate to Email Templates > Settings. Enable the “Optional Manager Emails” setting to ensure managers receive notifications for their reportees’ self-enrollments.
If the issue persists despite these steps, please reach out to us at learningmanagersupport@adobe.com for further assistance.
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