In today’s digital age, learning management systems (LMS) play a crucial role in delivering training programs to employees. However, a lack of product knowledge can hinder the smooth sharing and access of learning content. In this blog article, we will explore a real-life case study where a shared catalog issue was successfully resolved, highlighting the steps taken to troubleshoot and resolve the problem.
Case Study: Recently, an admin of ALM encountered an issue while sharing a learning program with another admin of another ALM instance via the Catalog. The admin reported that they were unable to find the shared learning program in their instance of the acquired Catalog, and it appeared to have no content.
Upon receiving the report, a senior technical support engineer from Adobe Learning Manager (ALM) promptly acknowledged the issue and initiated the investigation process.
After gaining admin access, the support engineer thoroughly examined the Catalog and identified a potential solution. They discovered that a specific feature in the admin settings needed to be enabled for the user’s LMS.
Taking immediate action, the support engineer enabled the feature, ensuring that the learning path would become visible to the admin and learners of the destination ALM account.
Following the resolution steps, the support engineer communicated the findings to the user. They confirmed that the learning path should now be visible in the Catalog. The admins verified the successful resolution and expressed their gratitude for the prompt assistance.
Conclusion: This case study exemplifies the importance of efficient troubleshooting and collaboration between users and technical support teams in resolving shared catalog issues. By promptly acknowledging the problem, gaining necessary access, and identifying the root cause, the support engineer successfully resolved the issue and ensured that the learning program became accessible to the user.
By sharing this case study, we hope to shed light on the troubleshooting process involved in resolving shared catalog issues.
Remember, if you encounter any issues with shared catalogs or any other technical problems, don’t hesitate to reach out to your LMS support team. They are there to assist you and ensure that your learning journey remains uninterrupted.
—————————————————————————
#Adobe Learning Manager shared catalog #Learning path #visiblility #access #ALM acquired catalog learning path courses
You must be logged in to post a comment.