In Adobe Learning Manager, email communication is critical for keeping learners informed and engaged. However, sometimes emails can fail to reach their intended recipients. To manage this, Adobe Learning Manager provides a Bounced Email Report to help administrators identify and address issues with email delivery.
How Bounced Email Reports Work
When a user’s email gets bounced, the admin receives an email notification. This email includes a link that, when clicked, downloads a CSV file containing a list of users whose emails bounced. Admins can then take the necessary actions to rectify these issues. The notification email is triggered once a day and sent to all admins who are listed to receive such reports. Note that the link to download the report expires in seven days.
Types of Delivery Status in Bounced Email Reports
The Bounced Email Report categorizes emails into three delivery statuses: Dropped, Bounced, and Delivered.
Bounced Email Status
A bounced email is an email message that gets rejected by the recipient’s mail server. This status indicates that the email did not reach its intended destination. Reasons for email bounces include:
- The email address doesn’t exist.
- The recipient’s inbox is full.
- Server outages.
- A restrictive DMARC record for the sending domain.
Dropped Email Status
A dropped email occurs when an email is marked as delivered but never reaches the recipient’s primary inbox. This status often results from the recipient’s server accepting the email but then sorting it into another folder, such as spam or junk. Reasons for dropped emails can include:
- The recipient’s server settings.
- Filtering rules that redirect the email away from the inbox.
Delivered Email Status
A delivered email status indicates that the email has been successfully delivered to the recipient’s primary inbox. This status confirms that the email has reached its intended destination without any issues.
Significance of Each Delivery Status
Bounced Emails
- Action Required: Verify the recipient’s email address for accuracy.
- Further Investigation: Check if the recipient’s inbox is full or if there are server issues on the recipient’s end.
- Prevention: Ensure your domain’s DMARC, DKIM, and SPF records are correctly configured to avoid restrictive measures.
Dropped Emails
- Action Required: Contact the recipient to check their spam or junk folders.
- Further Investigation: Review email content and sender reputation to reduce the likelihood of emails being filtered out.
- Prevention: Encourage recipients to whitelist your email address or domain.
Understanding the delivery status of emails in Adobe Learning Manager is essential for maintaining effective communication with learners. By utilizing the Bounced Email Report and addressing issues promptly, administrators can ensure that important notifications and information reach their intended recipients.
For further assistance, contact Adobe Learning Manager support at learningmanagersupport@adobe.com.
For more insights and updates on Adobe Learning Manager, stay tuned to our blog.
To re-send bounce emails for course enrollments, reminders, and other manager notifications, the ALM administrator will need to manually retrigger the enrollments. Unfortunately, reminders and other notifications cannot be resend automatically.
Also, the ability to re-send bounce emails will depend on the cause of the initial bounce.
Thanks & Regards,
Rajeshwari
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