July 18, 2024
Audio Not Playing in Captivate Project
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(2)
July 18, 2024
Audio Not Playing in Captivate Project
(2)

In my Adobe Captivate project, I have imported an MP3 audio file to narrate a series of instructional slides. However, upon previewing the project, the audio does not play at all. How can I troubleshoot and resolve this issue to ensure the audio plays correctly? 

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2024-07-19 09:19:53
2024-07-19 09:19:53

To troubleshoot your problem, select the slide where audio is added and go to the Properties panel. 

  • Ensure that the “Slide Audio” section shows the correct audio file and that the “Mute Audio” option is not selected. 
  • Check the audio duration to ensure it matches the slide duration. If necessary, extend the slide duration. 
  • Confirm that the audio file is in a supported format (MP3 or WAV). 
  • Preview the slide using “Preview” to check if the audio plays correctly in the preview mode. 
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2024-07-18 16:08:54
2024-07-18 16:08:54

You don’t tell which version of Captivate you are using? Find the full version number under Help, About Captivate.

It is always better to import a wav file than a MP3 file and let Captivate compress the audio clip on publishing but that is off topic. You talk about ONE clip for the whole project or a clip per slide? How did you embed the audio in the project: as slide audio or as object audio? When previewing: which browser(s) did you use for testing?

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