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Hello
I am using Captivate classic and have made a basic eLearning course with a tile to click on, which when clicked, triggers 1 point, which then triggers that the course is complete and passed successfully. This works perfectly on Scorm Cloud.
However, if I attempt any of the knowledge check slides during the test (it doesn’t matter if I get them correct or incorrect) and then click the tile to close the course as previously done, SCORM Cloud shows the course as failed.
Can anyone advise me on how to overcome this issue as I really want the knowledge check slides in the course but they are not mandatory so I don’t want the to prevent the learner from having a complete / success record if they attempt them!
This is how the AI looks….Only the tile “Button” is included in the Quiz, so I didn’t think the KC slides would impact at all on the learner successfully completing.
What am I missing? I am on my own so I have no one to bounce this off. Thank you.
Hello
I am using Captivate classic and have made a basic eLearning course with a tile to click on, which when clicked, triggers 1 point, which then triggers that the course is complete and passed successfully. This works perfectly on Scorm Cloud.
However, if I attempt any of the knowledge check slides during the test (it doesn’t matter if I get them correct or incorrect) and then click the tile to close the course as previously done, SCORM Cloud shows the course as failed.
Can anyone advise me on how to overcome this issue as I really want the knowledge check slides in the course but they are not mandatory so I don’t want the to prevent the learner from having a complete / success record if they attempt them!
This is how the AI looks….Only the tile “Button” is included in the Quiz, so I didn’t think the KC slides would impact at all on the learner successfully completing.
What am I missing? I am on my own so I have no one to bounce this off. Thank you.
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Thanks Lieve shame I have not been able to see your response as I expect it would have been very useful as ever.
I am back from a period of leave and have impressed upon my IT team the need to push updates to my PC. It is server based and I have no control, I just assumed I always had the latest version as this is what I was told. Will keep an eye on it.
I am experiencing all kinds of strange behaviours and wasting a lot of my own time and other people’s time on the forum so fingers crossed the update fixes these bugs and doesn’t present me with others!
All the best
Kirstie
No problem, Kristie, you are one of the rare users who ever react to a response, most do never come back or ignore them.
For sure, not all bugs are solved yet, but keeping up to date is the best way to minimize their amount. It is a problem in a controlled environment. Make sure always to move a project to your system for editing, do not do this while it is on a networked drive (even not OneDrive).
Hi kirstieh83390174,
Thank you for your query. We also appreciate Lieve for sharing the response. Please install the latest update of Captivate Classic by checking for updates in Captivate 2019 from Help->Check for Updates, and see if it works better for you. In case you experience any difficulties while installing the update, you may download the setup of Captivate Classic and install on your device: https://www.adobe.com/products/captivate/vipdownload.html.
We hope this information addresses your query. Please feel free to reach out if you have any further questions. Additionally, below are the direct support contact options for your reference:
Call: +1-800-833-6687 (For US) and 020-7365-0735 (For UK)
Chat: https://adobe.com/getsupport
Here to help,
Adobe Captivate Support
Thank you for your query. We also appreciate Lieve for sharing the response. Please install the latest update of Captivate Classic by checking for updates in Captivate 2019 from Help->Check for Updates, and see if it works better for you. In case you experience any difficulties while installing the update, you may download the setup of Captivate Classic and install on your device: https://www.adobe.com/products/captivate/vipdownload.html.
We hope this information addresses your query. Please feel free to reach out if you have any further questions. Additionally, below are the direct support contact options for your reference:
Call: +1-800-833-6687 (For US) and 020-7365-0735 (For UK)
Chat: https://adobe.com/getsupport
Here to help,
Adobe Captivate Support
