August 18, 2024
Bookmarking issue with Captivate 12.3.0.12
Comments
(2)
August 18, 2024
Bookmarking issue with Captivate 12.3.0.12
(2)

I have added a slide video to a slide, then added a bookmark at the beginning of the timeline for that slide.  I then added a button with the action “Jump to Bookmark”, referencing that bookmark at the start of the video – essentially a “Replay video” button.  When in preview or in published form, the video jumps elsewhere in the video.  There is only the one bookmark.  I have not been able to determine a pattern, other than it never seems to want to jump back to the bookmark location I have defined.

2 Comments
2024-08-26 16:31:03
2024-08-26 16:31:03

Hi Jeffrey McKune,

Thank you for your query. We’ve noticed that one of our Captivate experts has reached out to you and is assisting with this issue.

We hope this information addresses your query. Please feel free to reach out if you have any further questions. You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for assistance.

Here to help,

Adobe Captivate Support

Like
()
2024-08-22 17:42:07
2024-08-22 17:42:07

This sounds like a bug. I would reach out to Adobe using their tech support email and see if they can help: captivatehelp@adobe.com.

Like
()
Add Comment