Hi, I’m new to Captivate. I lead an eLearning team for a software company and I am looking to switch my team over to this authoring tool. I am attending the Adobe conference in Las Vegas next week. I’ve been trying to complete my pre-certification course, but I am unable to save any progress.

• I have the latest version of Captivate: 12.4.0.20
• I am on a MacBook Pro, M3 Pro Chip, Sonoma 14.7 OS

If I open any Captivate file, I can edit it, build slides, do whatever I want within the application. But when I go to save the file, I just get a blue spinning wheel forever. If I “right-click -> quit”, the application does not quit. It’s just frozen. I have to go to my Mac force quit operator and force quit the app.

I jumped on with an Adobe support agent who even did a remote screen share. He poked around, deleted and reinstalled Captivate, even attempted to change some root permissions which I think he was prohibited from because this laptop is a company laptop. He thought it may have something to do with Crowdstrike, a security software, but my IT team has gone through several attempts to figure out why Crowdstrike might be the issue.

PLEASE HELP!

Does anybody know of any known issues with the latest Captivate and the latest Mac (hardware or OS) that don’t play nicely? Anybody else come across a similar “saving” issue?