Audio update crashes captivate 12.4
Hi All – on Captivate 12.4 I do change the voice in a caption and initiate the audio update – that crashes / shuts down Captivate. Is the size of the project an issue? It tried within a single page in a different project the same – just 2 words as caption with voice – that worked…any ideas?
Hi,
There may different possibility. Please try the following
- Large project size: If your project is large, Captivate may struggle with memory usage, especially when generating or updating audio. You could try:
- Dividing your project: Break the project into smaller segments to isolate the problem. You can later merge these pieces when needed.
- Reducing media assets: Check for heavy media files like videos, images, or audio clips that could be bloating the project size and reduce their resolution or size where possible.
2. Clearing cache: Captivate’s cache can sometimes become corrupted. Try clearing it:
-
- Navigate to Edit > Preferences > General Settings.
- Locate the “Clear Cache” button and click it.
- Reset preferences: Sometimes resetting preferences can fix issues. Go to Edit > Preferences > General Settings and select “Reset Preferences”.
Hi 231861261273
Thank you for your query.
It seems a project specific issue and would be great to discuss it on call or chat, could you connect with our technical support team directly via phone (+1-800-833-6687) or chat ( https://www.adobe.com/getsupport ) for immediate assistance.
Here to help,
Adobe Captivate Support
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