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Just purchased Captivate personnel edition. Downloaded the latest Windows version 12.5 and upon installation I am getting an error message ‘AdobeCaptivate.exe – Application Error ‘The application was unable to start correctly (0xc0000142).
See attached screenshot. I have tried uninstalling, re-installing, making sure Windows was up to date, restarting and the rest of the typical troubleshooting procedures, all to no avail.
Any help or ideas greatly appreciated.
Just purchased Captivate personnel edition. Downloaded the latest Windows version 12.5 and upon installation I am getting an error message ‘AdobeCaptivate.exe – Application Error ‘The application was unable to start correctly (0xc0000142).
See attached screenshot. I have tried uninstalling, re-installing, making sure Windows was up to date, restarting and the rest of the typical troubleshooting procedures, all to no avail.
Any help or ideas greatly appreciated.
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All fixed, I had to reset Windows 11. Issue resolved.
Hi,
Thank you for your query.
We noticed that you have also contacted us through the email support channel, and an expert has already been assigned to your case. They will be reaching out to assist you with your issue.
We hope this information addresses your query. You may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport) for assistance.
Here to help,
Adobe Captivate Support
I have the same issue on windows 10. Is it necessary to run Captivate 12.5 on windows 11?
I uninstalled captivate because it was running so slowly, re-installed windows 10 and now Captivate won’t install and I get the attached message
Attachment 
