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Newbie
Captivate crashes on a clean install when attempting to create a new project.
When I attempt create a New Project after launching a clean install of Captivate (current version), I am presented with 2 error messages, both which are indicating a file path my machine does not have:
D:workspacereleasedevsourcecomponentsprojectsnslidesCPInt…
Failed to create Cache folder: Falling back to the default locationCaptivate Cache
Followed immediately by:
Failed to create default project caceh folder: falling back to %temp%
(Yes, I noted the typos 
).
Neither the [Retry] nor [Cancel] buttons have any effect in either dialog.
Thinking that Captivate is pointing to the wrong location for the cache, I attempted to change that in Edit > Preferences. Except, as soon as I click Preferences, a third error dialog appears:
An unexpected error has occurred, which may cause Captivate to behave unexpectedly. You can restart Captivate with backed-up project.
When I click [OK], the Error Report dialog appears, and then Captivate crashes back to the Windows 11 desktop:
When I attempt create a New Project after launching a clean install of Captivate (current version), I am presented with 2 error messages, both which are indicating a file path my machine does not have:
D:workspacereleasedevsourcecomponentsprojectsnslidesCPInt…
Failed to create Cache folder: Falling back to the default locationCaptivate Cache
Followed immediately by:
Failed to create default project caceh folder: falling back to %temp%
(Yes, I noted the typos ).
Neither the [Retry] nor [Cancel] buttons have any effect in either dialog.
Thinking that Captivate is pointing to the wrong location for the cache, I attempted to change that in Edit > Preferences. Except, as soon as I click Preferences, a third error dialog appears:
An unexpected error has occurred, which may cause Captivate to behave unexpectedly. You can restart Captivate with backed-up project.
When I click [OK], the Error Report dialog appears, and then Captivate crashes back to the Windows 11 desktop:
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Hi Joseph,
I have sent an Email to you from tcssup@adobe.com. Please reply to that Email so that we can assist you accordingly.
Thanks,
Adobe Support
