Can’t Open Captivate (12.6 update) After Install
August 6, 2025
ruth_0920 Follow
Can’t Open Captivate (12.6 update) After Install
August 6, 2025
ruth_0920
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Summary

Installation not successful

I’m trying explore Captivate during the trial period. But after I unzip the installation file for the latest Captivate and execute the setup, the window just stays blank. I’ve downloaded the installation file, tried, and then uninstalled, twice.

I’m trying explore Captivate during the trial period. But after I unzip the installation file for the latest Captivate and execute the setup, the window just stays blank. I’ve downloaded the installation file, tried, and then uninstalled, twice.

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ruth_0920
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shashankm79365243
2025-08-11 05:42:04
2025-08-11 05:42:04

Hi Ruth,

I have sent an email from tcssup@adobe.com. Please respond to the email so that we can schedule a callback and assist you.

 

Thanks,

Adobe Support

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ruth_0920
2025-08-09 13:38:41
2025-08-09 13:38:41

Can someone please respond?

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