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Trying to copy edited simulation slides from another project to the base project, but Captivate crashes and force-closes the base project. Fast-forward to present, no Paste option available in the base project.
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Hi,
Thank you for your query.
Please provide the below information so we can get more details around the issue and suggest:
- What is the point version of Captivate? You can check it from Help->About Adobe Captivate
- Which Operating system and version are you using?
- Are the Captivate files saved locally or on a network/shared drive?
- Are you experiencing this issue with a specific project or all files?
For immediate assistance with Captivate, you may also contact the technical support team directly via phone (+1-800-833-6687) or chat (https://www.adobe.com/getsupport).
Here to help,
Adobe Captivate Support
- What is the point version of Captivate? You can check it from Help->About Adobe Captivate
Version 12.6.0.63
- Which Operating system and version are you using?
Windows 10 Enterprise
- Are the Captivate files saved locally or on a network/shared drive?
Captivate files are saved to my desktop only.
- Are you experiencing this issue with a specific project or all files?
I only have 2 files I had ready at this point, so it is both of them.
My apologies. I was replying to the wrong thread.
Hey!
I’m using:
- Captivate Version 12.6.0.63
- Windows 11
- My Captivate files that are saved locally
This is happening for all my files. Any copy-paste action across projects are causing captivate to crash.
Thanks you.
Hi SunBan1601,
Thank you for sharing the details.
We’ve shared the troubleshooting steps with you via email. Please respond directly to that message so we can coordinate and assist you further accordingly.
Here to help,
Adobe Captivate Support
