On Export Project captions , it stops (fails) at 4%.

I think it is related to Microsoft word, because sometimes after I open a blank word document, another word document opens with Adobe Captivate header with a date.

But I do not know how to fix the problem!

Note: at the moment of the “Export Project captions”, no word document is open (or looks to be open):

Any suggestions?

Thanks, Mario Neves