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Newbie
I am having repeated issues with Captivate freezing anytime I try to upload an image file from my computer. As soon as I click away from the default folder it opens to, it freezes and I have to start my Task Manager and End Task in order to continue. I thought my project file might be corrupt, but I tried doing this in a brand new project and got the same issue. I’m on my work laptop using Windows, in the newest version of Captivate. Copilot tells me this is a known bug, but that’s an unacceptable answer since I can’t do my work if this keeps happening.
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Hi Andrea,
Thank you for contacting Adobe!
Please try below steps:
STEP 1
1. Close Captivate
2. Go to: C:\Users\[username]folder\AppData\Local\Adobe
NOTE: If you do not see AppData folder then click on “View” menu at the top > Check “Hidden items” on the right
3. Inside Adobe there will be a folder Adobe Captivate. Open it and Rename 13 to 13.old
4. Now Launch Captivate from the start menu and check
STEP 2
Open start menu.
Search for and then click on “File Explorer Options”
In the opened dialog, under “General” tab, click on the bottom-right button “Clear”, which is next to “Clear File Explorer History”
Thanks,
Adobe Support
