** UPDATE ** The fix for this issue is now a part of Flash 10.1. Simply install the latest version of Flash.
Today the Flash Player team released an update to Flash Player 10 ActiveX, which addresses this issue among other things. Please download and install Flash
Player 10 ActiveX (Internet Explorer) and restart Adobe Captivate 4.
For more information, visit this page: http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
Remains are left for legacy record. Do not bother with the italic bit, just install the above update to Flash or newer.
After upgrading to Flash Player 10.1, you may notice that imported Powerpoint images and SWF animations appear smaller in the Edit area and Storyboard. The issue does not affect published content. This issue affects authoring space appearance of several Captivate objects, like the FMR animations, text animations, any third party animations and widgets. We are investigating this issue.
At this point we are recommending the following work around. Un-install Flash Player 10.1 using “Start: Control Panel: Add or Remove Programs,” restart your computer and then install the previous version of Flash Player – 10.0.45.2.
Please follow the following steps:
1. Go to Settings, Control Panel (On Windows XP)
2. Open Add/Remove Programs dialog.
3. Select Adobe Flash Player 10 ActiveX and click ‘Remove’ button.
4. Once the un-installation is complete, re-start your computer.
5. Open your browser and go to this link – http://kb2.adobe.com/cps/142/tn_14266.html
6. Under “Archived Versions” section, click on Flash Player 10 link and download the zip file containing all the Flash Player 10 exes.
7. Extract the zip file and then select 10r45_2 folder.
8. Inside this folder, double-click on flashplayer10r45_2_winax.exe to install Flash Player ActiveX.
If you have any difficulty with the preceding steps.
1. If you are not able to install this version of Flash Player then follow the link http://kb2.adobe.com/cps/141/tn_14157.html in your browser.
2. Click on Windows: uninstall_flash_player.exe
3. Save this uninstaller on your machine and run it to do a clean un-install.
4. Try to run flashplayer10r45_2_winax.exe to install Flash Player ActiveX once again. (Beginning with Step 4 above.)
my Flash Player is asking for updates every day! i don’t know how to stop it. you guys are great, you keep moving forward, but i am so happy with the old version. even your old ones are great 🙂
Hi – Thanks for responding. Captivate will start-up perfectly for new projects; however, when attempting to open existing projects, the green start-up screen freezes on “copying first run files.” It was working perfectly until I accepted the newset Flash upgrade. I am working with Adobe Captivate 4.
Hello,
I read about the Flash update version that was not compatible with Captivate when the editing view of my Captivate projects appeared in miniature boxes. I went back and download an older versions of Flash to avoid the problem. Yesterday, I found this blog and it says that I am now safe to get the current Flash player because the latest version of Flash solved the problem. I downloaded the newest version. Yes, the editing view is normal. I am able to open new projects; however, I am now unable able to open existing projects at all. When attempting to open an existing project, the start-up screen gets stuck on the “copying first run files.” This is a huge problem. Please advise on how to fix.
I see that you said, “The fix for this issue is now a part of Flash 10.1. Simply install the latest version of Flash.” The latest version that Flash made me download is 10.2.152.32. Have I discovered new compatibility issues with this new version? Adobe makes both of these products – I don’t understand why there are so many errors.
Heather, I haven’t seen any other reports of a problem like this. Captivate authoring is freezing on you?
Hi,
Doesn’t work for me at all. Have installed latest flash and still nothing. Please update!
This fix does not work for me. I have the latest version of flash installed and yet still see small animations in the edit window. Please Advise.
Hi,
This issue has been resolved in the latest Flash Player update. Pls. install Flash Player ver. 10.1.82.76. To un-install Flash Playe use the steps as mentioned below:-
1. Follow the link http://kb2.adobe.com/cps/141/tn_14157.html in your browser.
2. Click on Windows: uninstall_flash_player.exe
3. Save this uninstaller on your machine and run it to do a clean un-install.
4. Re-start your machine.
5. Download and install latest Flash Player ActiveX update from http://get.adobe.com/flashplayer/
Thanks,
Jayashree
I just followed these steps exactly, and was successful until I tried to open Captivate 4. I got a pop-up saying that there is a newer version of Flash available and that I would be automatically be directed to the Adobe website for the upgrade, but that I cannot open Captivate until the upgrade is complete. It then directs me to the webpage to updated version 10.1. Please tell me how to fix this problem so that I can continue to use Captivate 4. Thank you.
I’m still having problems after installing 10.1. Anyone have tips on how to resolve this?
I am also hoping you have an update on this fix as my Firm also pushed out a manditory upgrade to 10.1.53.64 and now cannot use Captivate. Please help!
Like the comment on July 16, I would like to know when Adobe will have this incompatibility issue sorted out. Flash and Captivate are both Adobe products — shouldn’t be too hard to figure things out, right? I did your work around, but it was not as easy as you made it out to be. Not running the latest version affects quite a few other programs.
I am also having the problem that all of our Captivate 4 licenses are now unusable due to a mandatory upgrade of the flash player to 10.1. This is really a killer for us, any word on when a fix might be available? The flash player version is mandated by our Govt. IT, so going back is not an option.
Is there any movement on this fix?I am still using Captivate 4, and my company did a manditory upgrade of 10.1.53.64 due to a critical vulnerability existing in Adobe Flash Player 10.0.45.2 and earlier versions.
Thanks, this fix did work for me. I did have to use the alterative “clean uninstall” link, but it worked after that.Every time I turn my computer on it now asks me if I want the latest version of Flash, so I’ll just have to remember to say no until you get this bug worked out.
Hi Jeffry,Did you close all your browsers before running the un-installer? Pls. checkout this link for more details on Flash Player un-installation – http://kb2.adobe.com/cps/141/tn_14157.html.Let me know whether your issue gets resolved after reading this post.You understood correctly that all animations (FMR, text animations, powerpoint animations) would appear properly in the published swf even in Flash Player 10.1. This bug impacts only the authoring tool.
Jayashree,I had the same issue that Rod had and followed your steps as described. The Firefox player rolled back without any issues, but IE would not.I’m running Captivate 4 on Windows 7 64 bit if that helps.However, If I understand this post correctly; then the FMR clips will be shown “normal size” when I publish, is that correct? Or did you mean this would not affect previously published material?
Hi Rod,Not sure whether you followed these steps in case you are not able to install the Flash Player. If not, pls. try these steps and let me know whether this resolves your issue.1. If you are not able to install this version of Flash Player then follow the link http://kb2.adobe.com/cps/141/tn_14157.html in your browser.2. Click on Windows: uninstall_flash_player.exe3. Save this uninstaller on your machine and run it to do a clean un-install.4. Re-start the machine.4. Try to run flashplayer10r45_2_winax.exe to install Flash Player ActiveX once again.ThanksJayashree
Jayashree,I’ve tried to follow your steps above but unfortunately the Flash installer knows that you’ve had a more recent version of Flash Player installed and spits up a message box to tell you to go and install that one again. When you close the message box it terminates the install, which prevents you from being able to roll back to any previous version of Flash Player. Is there a workaround?
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