Solution to Captivate SCORM course freeze issue on some LMSs
When I try to take Captivate SCORM course on some Learning Management Systems (LMS) which support both SCORM and AICC, Captivate SCORM course freezes on load with “Loading…” screen and does not move forward. This is usually seen with only few LMSs which support both SCORM and AICC. When I look at the SCORM API calls to LMS, I don’t see Initialize API being called at all. When dug deeper, I found that Captivate course was loaded as SCORM course by LMS but course was trying to make AICC calls.
The reason for this was that LMS was also sending AICC parameters in course URL though course was loaded as a SCORM course. In Captivate SCORM HTM, all the course URL parameters are propagated to Captivate SWF along with SCORM type and SCORM version. If the URL parameters contain AICC parameters then Captivate SWF tries to make AICC calls. So, solution to this problem is just not to propagate the course URL parameters to Captivate SWF. This requires simple SCORM HTM template change.
Please follow the steps described below:
1. Please go to $CaptivateInstallFolder/Templates/Publish/SCORM/1_2
2. You will find Default.htm and Custom.htm
3. Open the Default.htm file.
4. Find the following line of code:
strURLParams += (strURLParams==””?”?”:”&”) + “SCORM_API=” + g_zAPIVersion + “&SCORM_TYPE=” + g_intAPIType;
5. Change that line of code to this:
strURLParams = “?SCORM_API=” + g_zAPIVersion + “&SCORM_TYPE=” + g_intAPIType;
6. Save the html file.
7. Publish the course now and use the SCORM package on LMS.
Repeat the same steps for SCORM 2004 if required. Updated HTM template for SCORM 1.2 is attached
This issue will be fixed in the upcoming version of Captivate.