When trying to install Adobe Presenter 8 after uninstalling the previous version, if you still get an error that ‘Previous version of Presenter is already installed,’ follow these steps to resolve the issue.
For 32-bit Windows machine:
- Download this file and save it on your desktop.
- Rename the file as Pr7_32Bit.reg. Make sure the extension is changed from TXT to REG.
- Double-click the Pr7_32Bit.reg file.
- You’ll get a few alerts. Click OK and Yes to confirm.
- Now install Adobe Presenter 8 to your system.
For 64-bit Windows machine:
- Download this file and save it on your desktop.
- Rename the file as Pr7_64Bit.reg. Make sure the extension is changed from TXT to REG.
- Double-click the Pr7_64Bit.reg file.
- You’ll get a few alerts. Click OK and Yes to confirm.
- Now install Adobe Presenter 8 to your system.
If you still face any installation issues, please leave a comment here and we will help you resolve it.
I am having the same issue, I try to download the file, posted above under the heading resolution, but just sends me to a pdf web page!
Can Adobe support please show me how to completely remove Presenter 7 files so I can load attempt to load Presenter 8 from my ELS 6.1 install.
please email me direct on dmstbt@hotmail.co.uk
Regards
disgruntled customer
Hi,
I’m having similar eLS6 Presenter 8 install issues. I tried the proceedure above but get the following errors:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW030, DW050 … WARNING: DF035 …
————————————– Summary ————————————–
– 0 fatal error(s), 7 error(s), 2 warning(s)
———– Payload: {5B1373CD-AF0F-11E1-A68F-9274728544BD} MultiSCOPackager 6.0 6.0.0.0 ———–
WARNING: DF035: CreateAlias:Icon file does not exist at C:Program Files (x86)Common FilesAdobeAdobe Multi SCO Packager 6.0MultiscoPackager.ico for icon C:ProgramDataMicrosoftWindowsStart MenuProgramsAdobe eLearning Suite 6Adobe Multi SCO Packager 6.0.lnk with target C:Program Files (x86)Common FilesAdobeAdobe Multi SCO Packager 6.0multiscopackager.exe(Seq 4810)
———– Payload: {8C625A48-C129-11E1-B356-B79AC803160B} Adobe Presenter Video Creator (64 Bit) 8.0.0.0 ———–
ERROR:
ERROR: DW030: Custom Action for payload {8C625A48-C129-11E1-B356-B79AC803160B} Adobe Presenter Video Creator (64 Bit) 8.0.0.0 returned error. Failing this payload.
———– Payload: {6AF2BEEC-AF0F-11E1-A68F-8B9C341B6CA9} MultiSCOPackager 6.0 x64 6.0.0.0 ———–
WARNING: DF035: CreateAlias:Icon file does not exist at C:Program FilesCommon FilesAdobeAdobe Multi SCO Packager 6.0 x64MultiscoPackager.ico for icon C:ProgramDataMicrosoftWindowsStart MenuProgramsAdobe eLearning Suite 6Adobe Multi SCO Packager 6.0 x64.lnk with target C:Program FilesCommon FilesAdobeAdobe Multi SCO Packager 6.0 x64multiscopackager.exe(Seq 4813)
———– Payload: {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 ———–
ERROR:
ERROR: DW030: Custom Action for payload {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 returned error. Failing this payload.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: – Adobe Presenter Video Creator (64 Bit): Install failed
ERROR: DW050: – Adobe Presenter 8_AdobePresenter8en_USLanguagePack: Install failed
ERROR: DW050: – Adobe Presenter 8: Failed due to Language Pack installation failure
————————————————————————————-
Hello cnc1875,
Can you please email me at mvlele@adobe.com
We will check the issue on your system and help you resolve the issue quickly.
Regards,
Mukul
I am using Adobe Presenter 8 and I am trying to sync animation with audio and when I click on sync it will only allow me to sync a script — there is no button that will allow me to sync my *On Click* animations. It shows the number of Animations after I imported the audio into presenter… I know that this isn’t the right place for this — But I am trying to get my project on track. I don’t want to lose all the animation work.
Thanks
Here’s a short tutorial video on how to import and sync audio in Adobe Presenter 8: http://youtu.be/aIw6f7xppcE
Let me know if you need any further help.
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