When trying to install Adobe Presenter 8 after uninstalling the previous version, if you still get an error that ‘Previous version of Presenter is already installed,’ follow these steps to resolve the issue.
For 32-bit Windows machine:
- Download this file and save it on your desktop.
- Rename the file as Pr7_32Bit.reg. Make sure the extension is changed from TXT to REG.
- Double-click the Pr7_32Bit.reg file.
- You’ll get a few alerts. Click OK and Yes to confirm.
- Now install Adobe Presenter 8 to your system.
For 64-bit Windows machine:
- Download this file and save it on your desktop.
- Rename the file as Pr7_64Bit.reg. Make sure the extension is changed from TXT to REG.
- Double-click the Pr7_64Bit.reg file.
- You’ll get a few alerts. Click OK and Yes to confirm.
- Now install Adobe Presenter 8 to your system.
If you still face any installation issues, please leave a comment here and we will help you resolve it.
Any suggestions for errors in downloading Presenter 9 for 64 bit?
This did not work for me. Adobe, how can you not have this fixed!
I am having the same issue, I try to download the file, posted above under the heading resolution, but just sends me to a pdf web page!
Can Adobe support please show me how to completely remove Presenter 7 files so I can load attempt to load Presenter 8 from my ELS 6.1 install.
please email me direct on dmstbt@hotmail.co.uk
Regards
disgruntled customer
My apologies for the inconvenience James. The links are now fixed.
Each of the links provided above take me to a page about PDF services.
There doesn’t seem to be a file, for either a 32Bit or 64Bit system, that can be downloaded.
The links to download the files are fixed.
This solution did not work for me. I downloaded the 64-bit file and am still getting message saying software is for 32-bit and my computer is a 64-bit Windows machine.
I have done the registry patch re-installed Presenter * and its still doesn’t work. Any ideas?
Hi,
I’m having similar eLS6 Presenter 8 install issues. I tried the proceedure above but get the following errors:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW030, DW050 … WARNING: DF035 …
————————————– Summary ————————————–
– 0 fatal error(s), 7 error(s), 2 warning(s)
———– Payload: {5B1373CD-AF0F-11E1-A68F-9274728544BD} MultiSCOPackager 6.0 6.0.0.0 ———–
WARNING: DF035: CreateAlias:Icon file does not exist at C:Program Files (x86)Common FilesAdobeAdobe Multi SCO Packager 6.0MultiscoPackager.ico for icon C:ProgramDataMicrosoftWindowsStart MenuProgramsAdobe eLearning Suite 6Adobe Multi SCO Packager 6.0.lnk with target C:Program Files (x86)Common FilesAdobeAdobe Multi SCO Packager 6.0multiscopackager.exe(Seq 4810)
———– Payload: {8C625A48-C129-11E1-B356-B79AC803160B} Adobe Presenter Video Creator (64 Bit) 8.0.0.0 ———–
ERROR:
ERROR: DW030: Custom Action for payload {8C625A48-C129-11E1-B356-B79AC803160B} Adobe Presenter Video Creator (64 Bit) 8.0.0.0 returned error. Failing this payload.
———– Payload: {6AF2BEEC-AF0F-11E1-A68F-8B9C341B6CA9} MultiSCOPackager 6.0 x64 6.0.0.0 ———–
WARNING: DF035: CreateAlias:Icon file does not exist at C:Program FilesCommon FilesAdobeAdobe Multi SCO Packager 6.0 x64MultiscoPackager.ico for icon C:ProgramDataMicrosoftWindowsStart MenuProgramsAdobe eLearning Suite 6Adobe Multi SCO Packager 6.0 x64.lnk with target C:Program FilesCommon FilesAdobeAdobe Multi SCO Packager 6.0 x64multiscopackager.exe(Seq 4813)
———– Payload: {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 ———–
ERROR:
ERROR: DW030: Custom Action for payload {B00674D5-C129-11E1-B356-EF8CA3116C83} Adobe Presenter 8 8.0.0.0 returned error. Failing this payload.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: – Adobe Presenter Video Creator (64 Bit): Install failed
ERROR: DW050: – Adobe Presenter 8_AdobePresenter8en_USLanguagePack: Install failed
ERROR: DW050: – Adobe Presenter 8: Failed due to Language Pack installation failure
————————————————————————————-
Hello cnc1875,
Can you please email me at mvlele@adobe.com
We will check the issue on your system and help you resolve the issue quickly.
Regards,
Mukul
Thanks MUKUL,but the problem is now fixed. I uninstalled 64bit MS PowerPoint and reinstalled 32bit. Works fine now.
Regards
CNC
This solution worked perfectly for me! Thanks to Adobe for all the hard work supporting this awesome software!
This solution worked perfectly for me! Thanks to Adobe for all the hard work supporting this awesome software!
I am using Adobe Presenter 8 and I am trying to sync animation with audio and when I click on sync it will only allow me to sync a script — there is no button that will allow me to sync my *On Click* animations. It shows the number of Animations after I imported the audio into presenter… I know that this isn’t the right place for this — But I am trying to get my project on track. I don’t want to lose all the animation work.
Thanks
Here’s a short tutorial video on how to import and sync audio in Adobe Presenter 8: http://youtu.be/aIw6f7xppcE
Let me know if you need any further help.
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