How to upgrade your Captivate Subscription

May 29, 2017
Guide 3 posts
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How to upgrade your Captivate Subscription

Guide 3 posts
Followers: 0 people
May 29, 2017

If you have an active subscription for Adobe Captivate, you are eligible to upgrade to the recently released 2017 release of Adobe Captivate as part of your subscription.

To upgrade your subscription, follow the steps below:

  1. Uninstall the existing version of Captivate that you have on your computer. You may do so using the following procedure:
    • Windows: Navigate to Control Panel and select Programs. Now choose the version of Captivate you wish to uninstall and click Uninstall.
    • Mac: Navigate to Applications > Utilities > Adobe Installers and select the uninstaller for the version of Captivate you wish to uninstall.
  2. Download Adobe Captivate 2017 from the list of links in the document, Captivate downloads.
  3. Once the files are completely downloaded, double-click to start the extraction and follow the on-screen prompts to install the product.
  4. During installation, you would be prompted to sign in using your Adobe ID. Enter the Adobe ID and password for the account for which you have an active subscription to Adobe Captivate.
  5. Follow the on-screen instructions to complete the installation. On successful installation, launch Adobe Captivate 2017.
Comments (4)
2017-09-27 09:52:31
2017-09-27 09:52:31

Hi Sharad,

Please help me understand, if I am currently using Captivate 9, is the upgrade available without any cost.

Thanks

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(3)
>
atitap777
's comment
2017-09-27 11:00:13
2017-09-27 11:00:13
>
atitap777
's comment

Hi Atit,

Upgrades are free under Captivate Subscription plans or incase you have an active maintenance/upgrade plan alongside your Enterprise/Volume license.

Regards,
Sharad

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>
Sharad Vatsa
's comment
2018-03-22 16:22:24
2018-03-22 16:22:24
>
Sharad Vatsa
's comment

My organization has Adobe Captivate 9 installed on my machine (v.9.0.1.320). I would like to request an upgrade to Captivate 2017. How much would that cost for one machine? Am I eligible for a free upgrade at no cost for the version installed (see above)? Thanks in advance for any information.

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>
robert.hambrick
's comment
2018-03-26 18:51:29
2018-03-26 18:51:29
>
robert.hambrick
's comment

Hi Rob,

In case of subscription, user can upgrade to the latest version of Captivate during their subscription period by following the steps mentioned above.

Please contact us via http://www.adobe.com/getsupport along with your Adobe Order number or email address used during purchase and we will check the type of license purchased and upgrade eligibility for you.

Regards,
Deep

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