May 23, 2018
Captivate 7 corrupt file
Comments
(1)
May 23, 2018
Captivate 7 corrupt file
Newbie 1 posts
Followers: 0 people
(1)

Hi,

I have been working on a file for a week or so, last saved yesterday. Today I have tried to open the file and I have received an error message stating that Adobe Captivate could not open file name, Ensure that:

-The file is not open already

-The file is not damaged. For example, if the file was an email attachment, ensure that you have decoded the file correctly

-The hard disk has sufficient available space

-The system has sufficient resources. To optimize the resources, close all the other open applications

Does anybody know a way around this without me having to start the work again please?

Thanks a lot

Mel

1 Comment
2018-05-24 08:57:48
2018-05-24 08:57:48

Hello,

Please contact Adobe Support, we will check if we can try to recover the project. Please open the link to contact support: https://helpx.adobe.com/contact.html

Like
Add Comment