cp 8 not recording background

May 21, 2018
Newbie 1 posts
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cp 8 not recording background

Newbie 1 posts
Followers: 0 people
May 21, 2018

I am recording an application e using cp 8.0.3.290.  Recently, the program stopped recording the background of the application. The filmstrip below is an example.  You can see what the library shows below for a bad background (#1) and a good background (#3). I cannot edit, edit, import, or otherwise fix the background.  I have tried many instances of recording, preferences, et cetera. I have uninstalled and reinstalled the program, including creative cloud (albeit my cp is local), and I have reset my util preferences. I have cleared the cache as well.  This is Windows 7 64-bit.  I rolled back the most recent Windows, non-security updates.  This issue occurs with or without admin access, and with or without firewall blocks.  I have no idea what happened.

Comments (5)
2018-05-23 18:41:31
2018-05-23 18:41:31

Which type of application are you recording, some web-based applications can give problems? Do you Run CP as Adminstrator (if you are on Windows)? That is essential for recording software sims and Video Demo.

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2018-05-23 18:08:29
2018-05-23 18:08:29

#1) Clarification: in an all mouse click software sim, most of the backgrounds are recorded. Much more than a soft. sim. with typing.

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2018-05-23 18:02:30
2018-05-23 18:02:30

Answers:
1) Yes it behaves the same in other applications. Upon closer inspection it seems to happen to the slides after I type something into the application being recorded. Those post-typed backgrounds are blank. The slides after that may appear correctly. If I do a software simulation of all mouse clicks, and no typing, all backgrounds are recorded.
2) I have admin access to my computer, and tried with the same results. I am working on another admin account, as this is an enterprise environment.
3) Same theme, all blank.
Thank you

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2018-05-22 08:00:11
2018-05-22 08:00:11

Are you sure to use the same Theme as before? Software simulations use the Blank master slide, check that this slide is indeed blank, please?

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2018-05-22 07:50:35
2018-05-22 07:50:35

Hi,

Could you please confirm if Captivate is showing same behavior for other applications too? Also, could you please try to create a new Admin account on your machine and then try to Capture the same simulation. Let me know if it shows anything different.

Regards
Ashish

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