cp 8 not recording background
I am recording an application e using cp 18.104.22.1680. Recently, the program stopped recording the background of the application. The filmstrip below is an example. You can see what the library shows below for a bad background (#1) and a good background (#3). I cannot edit, edit, import, or otherwise fix the background. I have tried many instances of recording, preferences, et cetera. I have uninstalled and reinstalled the program, including creative cloud (albeit my cp is local), and I have reset my util preferences. I have cleared the cache as well. This is Windows 7 64-bit. I rolled back the most recent Windows, non-security updates. This issue occurs with or without admin access, and with or without firewall blocks. I have no idea what happened.