It has been a long time since I have had a buying experience as miserable as this. All I wanted to do was buy a piece of software. The first 20 minutes was spent getting ran around from one tangential article to the next. Once I finally found the “Buy” button, my troubles really began. Once I started the download, it kept bugging me to re-enter my password every few minutes. Once I was done downloading, I found out that I needed to download another app just to unzip the thing. I did that and the whole thing lost track of the original file. So now I am downloading the whole damn thing all over again. What kind of amateur hour are you running over there? If this had been a Microsoft product, it would have been a breeze.