June 21, 2018
Why does the LMS report a Success criteria of “Unknown” for a quiz that I fail using SCORM 2004?
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June 21, 2018
Why does the LMS report a Success criteria of “Unknown” for a quiz that I fail using SCORM 2004?
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Hello – I am having a problem using SCORM 2004 when I publish.
When a learner fails my quiz, I am getting “unknown” returned as the success status instead of “Failed” in SCORM Cloud.

I have a simple 6 multiple choice question quiz that a learner must answer 100% to pass.

When the learner gets 100%; when tested, SCORM Cloud reports the following:

Completion: Complete
Success: Passed
Score: 100%
Time: whatever it took

When the learner fails the quiz and scores less than 100% (for example 33.33%) and exits the course; when tested, SCORM Cloud reports the following:

Completion: Incomplete
Success: Unknown
Score: 33.33%
Time: whatever it took

The completion status of “Incomplete” seems to make sense, since I’ve set the Completion Criteria (as shown below) to be determined by whether the quiz is passed. So I assume until that quiz is passed, the completion status is correct by returning “Incomplete”?!

But for the success parameter, since I failed the quiz, how can I replace the “Unknown” status with “failed” instead?
I would’ve assumed by default that the “Failed” status would show automatically if a learner actually fails?! (it works when using SCORM 1.2)

My client’s LMS is Workday and they require SCORM 2004 instead of 1.2, and at the moment the unknown status is causing problems with their reporting data.

Of note, my Captivate Quiz Results slide appears to be working correctly and returns the correct details when a Learner passes or fails etc. It’s just not setting the Success parameter to “failed” when a Learner actually fails the quiz.

results_slide.jpg

Perhaps I’m setting something up incorrectly?

I’ve read numerous threads on similar topics, but all delve too deep into Javascript or a parameter called cmi.success_status that I don’t really understand, but perhaps someone can help me troubleshoot. I’m willing to give anything a try.

Here is a screenshot of my Captivate 9 settings:

Perpetual_SCORM_Insider_Trading_4.jpg

…. and my pass/fail option is set to 100% or more of total points to pass.

Here is the link to my SCORM Cloud log if its of any use.

https://cloud.scorm.com/sc/guest/ViewDebugLog?logId=09f703d7-ca6f-4d0d-976d-40074699cd46&courseTitle=Insider+Trading

In my report above I notice the following lines towards the bottom:

– Completion Threshold is not specified, using the completion status recorded by the SCO-incomplete
– Scaled Passing Score is not specified, using the success status recorded by the SCO-unknown

I suspect these might be a clue, but I’m not sure what to do next.

I can get it to report the following using SCORM 1.2, but just not with SCORM 2004….

Completion: Incomplete
Success: failed
Score: 33.33%
Time: whatever it took

Any help appreciated.
Cheers.

1 Comment
2019-09-02 14:19:37
2019-09-02 14:19:37

Hello!
I have your identical problem.
Did you find a solution?
Thanks

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