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Unable to update Captivate
In a corporate setting. I am attempting to update Captivate and I am receiving the following error message.
“Update Failed Updates could not be applied”
And when I look in the error log to find more info I see the following
“Adobe Captivate 2017 Update 1
Update is not applicable. Error Code: U44M1P28”
Can someone tell me what this means? My version is something like 10.0.3 or something like that. This version definitely seems like an upgrade and according to the notes will resolve an error that I am experiencing. I have attempted to manually update Captivate and receive the same error message although it doesn’t go through the entire process of downloading and installing before I receive that error.
In a corporate setting. I am attempting to update Captivate and I am receiving the following error message.
“Update Failed Updates could not be applied”
And when I look in the error log to find more info I see the following
“Adobe Captivate 2017 Update 1
Update is not applicable. Error Code: U44M1P28”
Can someone tell me what this means? My version is something like 10.0.3 or something like that. This version definitely seems like an upgrade and according to the notes will resolve an error that I am experiencing. I have attempted to manually update Captivate and receive the same error message although it doesn’t go through the entire process of downloading and installing before I receive that error.
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I know you are not but I am speaking to both him and you. No it is not a Mac. The user is running Windows 10.
Hi, The solution to this is that you need to Reinstall Adobe Captivate and make sure you are at version 10.0.0.192. Thereafter you can update to 10.0.1.285 with no issues. The version you are at is an intermediate version and to install the latest update it is a pre-requisite to have base version installed.
Strange, you must have installed a lot of hotfixes. See that Mayank tells the same.
Can I just download that version from the web? I attempted to remove and reinstall the version saved on our sharepoint and it is the 10.0.0.236 version. Will my corporate key need to be updated?
Yes, you can download it from adobe.com : https://www.adobe.com/products/captivate/download-trial/try.html
Is there a direct link that I can use instead of filling out all of that company info?
I am not Mayank, but it looks like you are on a Mac, right? I heard from other Mac users that you should roll back to the original version 10.0.0.192 to be able to install the full patch leading to 10.0.1.285.
Mayank_M that did not resolve the issue. I have attached a picture of the current version on the users PC.
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