Unable to update Captivate
In a corporate setting. I am attempting to update Captivate and I am receiving the following error message.
“Update Failed Updates could not be applied”
And when I look in the error log to find more info I see the following
“Adobe Captivate 2017 Update 1
Update is not applicable. Error Code: U44M1P28”
Can someone tell me what this means? My version is something like 10.0.3 or something like that. This version definitely seems like an upgrade and according to the notes will resolve an error that I am experiencing. I have attempted to manually update Captivate and receive the same error message although it doesn’t go through the entire process of downloading and installing before I receive that error.
Hi, The solution to this is that you need to Reinstall Adobe Captivate and make sure you are at version 10.0.0.192. Thereafter you can update to 10.0.1.285 with no issues. The version you are at is an intermediate version and to install the latest update it is a pre-requisite to have base version installed.
Yes, you can download it from adobe.com : https://www.adobe.com/products/captivate/download-trial/try.html
Mayank_M – I have an appointment later today with the user and will attempt your suggestion then. I will let you know the results thank you.
Leive – I will have to wait and get with the customer to check the version again but I want to say for sure that I saw something like 10.0.0.3 or something to that affect.
I do have administrator rights and have an appointment with the user this afternoon to try and get her issue resolved. And it being a government environment I am sure we are behind a firewall.
Hi,
Can you try the below steps and check if this works?
1. Go to: C:\Program Files (x86)\Common Files\Adobe
2. Rename OOBE folder to OOBE_old.
3. Download Adobe Application Manager from the following link and install it: https://supportdownloads.adobe.com/thankyou.jsp?ftpID=447&fileID=4437
4. Try to update Captivate again.
I have 2 team members that are unable to update from Captivate 10.0.0.192 to 10.0.1.285.
They are both on Windows 10 and have Administrator rights. Both get the same message.
“Your applications are all up-to-date” I have confirmed that they are doing this correctly and are still on the older version 10.0.0.192.
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