July 5, 2018
CC text not showing
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(4)
July 5, 2018
CC text not showing
eLearning developer since 2016. 
Newbie 15 posts
Followers: 9 people
(4)

I have inserted audio and multi-slide synchronized video in one slide, for the first 5 sec audio playing then video playing. The problem here is I have inserted CC text for both audio and video, here the video CC text is showing but audio CC text is not showing.

can anyone help me on this?

4 Comments
2018-07-05 08:12:47
2018-07-05 08:12:47

Strongly recommend to split this slide in two slides: first the audio, second the video. For the learner the transition can be smooth, will not see the difference unless the video is very heavy. Both audio and video have to be loaded On Enter for the slide, which would also be less when split up.

Sorry Ashish, is it not permitted anymore to try to help a user right away? Please tell so right away, will save me lot of hours a day.

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Lieve Weymeis
's comment
2018-07-05 08:19:18
2018-07-05 08:19:18
>
Lieve Weymeis
's comment

Thank you, Lieve.

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2018-07-05 06:39:25
2018-07-05 06:39:25

This could be an issue with the CC settings. I would request you to please contact our support person. Please go to the link https://helpx.adobe.com/contact.html

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Ashish.K
's comment
2018-07-05 08:19:53
2018-07-05 08:19:53
>
Ashish.K
's comment

Thank you, Ashish.

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