Support Warning

July 13, 2018
Newbie 1 posts
Followers: 0 people
1

Support Warning

Newbie 1 posts
Followers: 0 people
July 13, 2018

Yesterday,  my creative cloud would not load.  After 2 hours of technical support from Adobe, creative cloud was fixed.  Unfortunately, the fixed was to uninstall all Adobe products, and then re-installing the products.  So I had to install CP 2017 and CP 9.  Support was not aware that they deleted CP, and I was under the assumption that only the cloud products were erased.  Be careful to verify with support about what software they will be removing when they want to do a complete wipe of your Adobe directory.

Comments (1)
2018-07-14 18:14:06
2018-07-14 18:14:06

Sorry for the inconvenience, I have reached out to you directly so please do respond and we will help ASAP.

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