Facing the error – ERROR:crash_report_database_win.cc(428)
August 6, 2018
Facing the error – ERROR:crash_report_database_win.cc(428)
August 6, 2018
Newbie 1 posts
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Hi,

I have built an e-Learning course using Adobe Captivate 2017 and while publishing the course am getting the error –

ERROR:crash_report_database_win.cc(428) and the course stops running.

Could anyone help me understand why this error happening and how can I fix the same?

Thanks and regards,
Amee

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Aug 6, 2018
Aug 6, 2018

Thanks…Captivate is installed on my system. Checked as you suggested. How to run as admin?

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Aug 6, 2018
Aug 6, 2018
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ameeshah
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Use right-click menu on the launch icon, you’ll see ‘Run as Administrator’.

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Aug 6, 2018
Aug 6, 2018

Can you verify some settings? Captivate needs to be installed on your system, not on a networked or external drive. The paths in Preferences, General Settings need to point to folders on your system, not to networked or external disks (check if you have a roaming profile). Moreover, make sure to Run as Administrator, which doesn’t need full Administrator rights but is important for Captivate.

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