We’d received a few queries on how some of you were unable to access Captivate Serial Numbers after you had reached a level. Read this short FAQ to know how you can access the Serial Numbers. Do reach out to us with questions.
1. Upon reaching a level, when do I get my Serial Number?
Ans: Once every quarter, after reaching a new level, we mail you the Captivate Serial Number. For Q3 of 2018, we had already sent out the serial number. At Adobe, Q3 is Sep, Oct, and Nov, and so on. The breakdown is shown below.
- Q1 – Mar 1-May 31
- Q2 – Jun 1-Aug 31
- Q3 – Sept 1- Nov 30
- Q4 – Dec 1-Feb 28
For Q3 we have already sent the Serial Numbers.
2. I do not see any mail from Adobe in my inbox.
Ans: As mentioned before, if you have reached a new level, we would’ve sent the Serial Number. If you do not see any mail from Adobe, please check your Spam folders. Chances are the email will have already reached you in the Spam folder.
3. I’ve checked my inbox and Spam folders multiple times. I still do not see any mail from you.
Ans: Reply to this blog and we shall answer.
For more information on levels and incentives, see Levels and incentives.
4. Has there been any recent change in incentives?
Ans: Captivate (2019 release) comes with all the features and benefits of Presenter Video Express (PVX), so that you can create engaging and interactive videos from within Captivate. Therefore, the changes in the incentives reflect the fact that you can now take advantage of the functionalities of PVX from within Captivate itself.