August 30, 2018
Incentives upon reaching levels – What and how
Comments
(21)
August 30, 2018
Incentives upon reaching levels – What and how
Staff 69 posts
Followers: 53 people
(21)

1. Upon reaching a level, when do I get my Serial Number?

Ans: Once every quarter, after reaching a new level, we mail you the Captivate Serial Number. For Q3 of 2018, we had already sent out the serial number. At Adobe, Q3 is Sep, Oct, and Nov, and so on. The breakdown is shown below.

  • Q1 – Mar 1-May 31
  • Q2 – Jun 1-Aug 31
  • Q3 – Sept 1- Nov 30
  • Q4 – Dec 1-Feb 28

For Q3 we have already sent the Serial Numbers.

2. I do not see any mail from Adobe in my inbox.

Ans: As mentioned before, if you have reached a new level, we would’ve sent the Serial Number. If you do not see any mail from Adobe, please check your Spam folders. Chances are the email will have already reached you in the Spam folder.

3. I’ve checked my inbox and Spam folders multiple times. I still do not see any mail from you.

Ans: Reply to this blog and we shall answer.

For more information on levels and incentives, see Levels and incentives.

4. Has there been any recent change in incentives?

Ans: Captivate (2019 release) comes with all the features and benefits of Presenter Video Express (PVX), so that you can create engaging and interactive videos from within Captivate. Therefore, the changes in the incentives reflect the fact that you can now take advantage of the functionalities of PVX from within Captivate itself.

21 Comments
2019-06-12 02:09:25
2019-06-12 02:09:25

I reached the Guide level in May and haven’t received an email with a license. Should I have?

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(1)
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curtisAB
's comment
2019-06-13 08:53:52
2019-06-13 08:53:52
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curtisAB
's comment

am also reached guide level in May month only still now we did not get any response from adobe

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2019-06-04 22:40:45
2019-06-04 22:40:45

I received an email asking which platform I use but I did not receive a follow up email with the serial number.

Thanks!

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2019-06-04 06:19:52
2019-06-04 06:19:52

I have not got any serial code for the quarter beginning June 1. I checked inbox and spam as well.

Kindly check and share the serial code as per the level.

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2019-03-25 22:23:47
2019-03-25 22:23:47

Hmmm,  I still don’t get it, I must admit. I understand quarters, but let’s say you reach a new level at the beginning of Q1, do you wait until the end of this quarter to get the key for the next full quarter? Not sure anymore.

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2019-03-07 12:13:13
2019-03-07 12:13:13

Hi.

I reached the master level a copule of days ago. I also didn’t get the complimentary number. ( (Checked the spam box, so it didn’t got stuck there). I would be grateful for your help.

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(6)
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Piotr Astramowicz
's comment
2019-03-08 15:40:18
2019-03-08 15:40:18
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Piotr Astramowicz
's comment

After or before 1st of March?

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Lieve Weymeis
's comment
2019-03-08 20:20:31
2019-03-08 20:20:31
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Lieve Weymeis
's comment

I guess it must have been  after 1st of March.

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Piotr Astramowicz
's comment
2019-03-08 22:47:55
2019-03-08 22:47:55
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Piotr Astramowicz
's comment

f you read this post, you’ll see that they distribute it on certain dates.

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Lieve Weymeis
's comment
2019-03-09 18:16:14
2019-03-09 18:16:14
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Lieve Weymeis
's comment

OK, I’ll wait. I have access to a license at work, but it’s handy when I also have it at home.

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Piotr Astramowicz
's comment
2019-03-09 18:17:28
2019-03-09 18:17:28
>
Piotr Astramowicz
's comment

Understand. I just popped in because Saurav was not answering.

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Lieve Weymeis
's comment
2019-03-09 19:11:01
2019-03-09 19:11:01
>
Lieve Weymeis
's comment

It’s a bit misleading. Karynp29593283 also didn’t get how it works. Anyway, I’m gonna set my sights on a wizard hat .

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2019-02-02 10:39:36
2019-02-02 10:39:36

Hello Saurav,

I still haven’t received my serial number, despite having checked my spam account.

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2019-01-03 17:20:00
2019-01-03 17:20:00

There were two reasons why I never could use Presenter Video XPress: using a retina screen or a normal screen but on a system without a webcam. Now that problem is solved, because I can use the system without webcam,  which  was not possible with Xpress. I used Video Demo already several times to create a video which  I used in a cptx project as interactive video. One has been published in this portal about creating a custom Play/pause button.

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2018-12-21 09:53:21
2018-12-21 09:53:21

Hi Saurav

I’d like to activate my 3 months complimentary subscription at the same time as signing up.

My trial has now ended and I would like to subscribe but obviously it would be nice to start the subscription with the 3 months activated…what should I do?

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(1)
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karynp29593283
's comment
2019-01-04 07:55:51
2019-01-04 07:55:51
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karynp29593283
's comment

Hi karynp29593283 ,

Since you have reached the guide level,we will share you the complimentary key for 3 months.we have sent an mail to you. Please check your mail.

Like
2018-12-20 18:24:49
2018-12-20 18:24:49

I already have a SN because I have an active subscription so I don’t need a new Serial Number, I just need to have my subscription changed to complimentary.  Should I submit a ticket?

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(3)
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Lita Bledsoe
's comment
2019-01-04 08:01:21
2019-01-04 08:01:21
>
Lita Bledsoe
's comment

Hi Lita Bledsoe ,

No need to submit the ticket, we are checking with the team. we will update you in a couple of days. If you have any other query, please drop a mail to basker@adobe.com

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(1)
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Chithra Basker
's comment
2019-06-11 13:26:13
2019-06-11 13:26:13
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Chithra Basker
's comment

I have the opposite question.  I have an active subscription but I want to ensure I’ll get a separate serial number and not just applied to my already active subscription. I reached guide level in May but do not see an email from Adobe.

Thanks!

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Kari Mueller
's comment
2019-06-11 13:36:38
2019-06-11 13:36:38
>
Kari Mueller
's comment

It is very difficult to combine a subscription license with a perpetual license, just want to warn you.

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2018-10-19 16:16:34
2018-10-19 16:16:34

I have checked spam and still not received the code

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