Incentives upon reaching levels – What and how

August 30, 2018
Staff 68 posts
Followers: 40 people
7

Incentives upon reaching levels – What and how

Staff 68 posts
Followers: 40 people
August 30, 2018

1. Upon reaching a level, when do I get my Serial Number?

Ans: Once every quarter, after reaching a new level, we mail you the Captivate Serial Number. For Q3 of 2018, we had already sent out the serial number. At Adobe, Q3 is Sep, Oct, and Nov, and so on. The breakdown is shown below.

  • Q1 – Mar 1-May 31
  • Q2 – Jun 1-Aug 31
  • Q3 – Sept 1- Nov 30
  • Q4 – Dec 1-Feb 28

For Q3 we have already sent the Serial Numbers.

2. I do not see any mail from Adobe in my inbox.

Ans: As mentioned before, if you have reached a new level, we would’ve sent the Serial Number. If you do not see any mail from Adobe, please check your Spam folders. Chances are the email will have already reached you in the Spam folder.

3. I’ve checked my inbox and Spam folders multiple times. I still do not see any mail from you.

Ans: Reply to this blog and we shall answer.

For more information on levels and incentives, see Levels and incentives.

4. Has there been any recent change in incentives?

Ans: Captivate (2019 release) comes with all the features and benefits of Presenter Video Express (PVX), so that you can create engaging and interactive videos from within Captivate. Therefore, the changes in the incentives reflect the fact that you can now take advantage of the functionalities of PVX from within Captivate itself.

Comments (7)
2019-02-02 10:39:36
2019-02-02 10:39:36

Hello Saurav,

I still haven’t received my serial number, despite having checked my spam account.

Like
2019-01-03 17:20:00
2019-01-03 17:20:00

There were two reasons why I never could use Presenter Video XPress: using a retina screen or a normal screen but on a system without a webcam. Now that problem is solved, because I can use the system without webcam,  which  was not possible with Xpress. I used Video Demo already several times to create a video which  I used in a cptx project as interactive video. One has been published in this portal about creating a custom Play/pause button.

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2018-12-21 09:53:21
2018-12-21 09:53:21

Hi Saurav

I’d like to activate my 3 months complimentary subscription at the same time as signing up.

My trial has now ended and I would like to subscribe but obviously it would be nice to start the subscription with the 3 months activated…what should I do?

Like
(1)
>
karynp29593283
's comment
2019-01-04 07:55:51
2019-01-04 07:55:51
>
karynp29593283
's comment

Hi karynp29593283 ,

Since you have reached the guide level,we will share you the complimentary key for 3 months.we have sent an mail to you. Please check your mail.

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2018-12-20 18:24:49
2018-12-20 18:24:49

I already have a SN because I have an active subscription so I don’t need a new Serial Number, I just need to have my subscription changed to complimentary.  Should I submit a ticket?

Like
(1)
>
Lita Bledsoe
's comment
2019-01-04 08:01:21
2019-01-04 08:01:21
>
Lita Bledsoe
's comment

Hi Lita Bledsoe ,

No need to submit the ticket, we are checking with the team. we will update you in a couple of days. If you have any other query, please drop a mail to basker@adobe.com

Like
(1)
2018-10-19 16:16:34
2018-10-19 16:16:34

I have checked spam and still not received the code

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