1. Upon reaching a level, when do I get my Serial Number?
Ans: Once every quarter, after reaching a new level, we mail you the Captivate Serial Number. For Q3 of 2018, we had already sent out the serial number. At Adobe, Q3 is Sep, Oct, and Nov, and so on. The breakdown is shown below.
- Q1 – Mar 1-May 31
- Q2 – Jun 1-Aug 31
- Q3 – Sept 1- Nov 30
- Q4 – Dec 1-Feb 28
For Q3 we have already sent the Serial Numbers.
2. I do not see any mail from Adobe in my inbox. (MODIFIED)
Ans: No Adobe will not mail you here. If you have reached a new level, please reach out to us at firstname.lastname@example.org with a link to your profile and mentioning whether you work on a MAC/PC. The team will roll out the license(s) for you.
3. I’ve checked my inbox and Spam folders multiple times. I still do not see any mail from you.
Ans: No, Adobe will not mail to you. Please read the above point.
4. Has there been any recent change in incentives?
Ans: No. You may follow this page for your quick referral https://elearning.adobe.com/levels/
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