August 30, 2018
Incentives upon reaching levels – What and how
Comments
(38)
August 30, 2018
Incentives upon reaching levels – What and how
Staff 69 posts
Followers: 58 people
(38)

1. Upon reaching a level, when do I get my Serial Number?

Ans: Once every quarter, after reaching a new level, we mail you the Captivate Serial Number. For Q3 of 2018, we had already sent out the serial number. At Adobe, Q3 is Sep, Oct, and Nov, and so on. The breakdown is shown below.

  • Q1 – Mar 1-May 31
  • Q2 – Jun 1-Aug 31
  • Q3 – Sept 1- Nov 30
  • Q4 – Dec 1-Feb 28

For Q3 we have already sent the Serial Numbers.

2. I do not see any mail from Adobe in my inbox. (MODIFIED)

Ans:  No Adobe will not mail you here. If you have reached a new level, please reach out to us at elcommunity1@adobe.com with a link to your profile and mentioning whether you work on a MAC/PC. The team will roll out the license(s) for you.

3. I’ve checked my inbox and Spam folders multiple times. I still do not see any mail from you.

Ans: No, Adobe will not mail to you. Please read the above point.

4. Has there been any recent change in incentives?

Ans: No. You may follow this page for your quick referral https://elearning.adobe.com/levels/

38 Comments
2021-04-07 18:02:34
2021-04-07 18:02:34

Sounds great!

Like
2020-11-06 20:59:18
2020-11-06 20:59:18

Do these dates still apply in 2020?

Like
(5)
2020-11-02 19:32:04
2020-11-02 19:32:04

When was the code sent out.  I have reached Guide level and have not received the email for the complimentary 3 months subscription.  I have checked Spam and Trash, but nothing was received.

Like
(7)
2020-09-22 04:04:36
2020-09-22 04:04:36

Hi

I have recently promoted to Guide Level, But have not received any mail for Complimentary 3 Months subscription License. My adobe captivate is expired now.

Please suggest which mail id do i need to inform. and how to get the same.

Like
(7)
2020-09-02 23:33:24
2020-09-02 23:33:24

I have achieved guide level in July l, yet to receive complimentary license. I have also dropped mail to the said email address. Waiting for the new license. Thanks

Like
(5)
2020-06-03 15:49:12
2020-06-03 15:49:12

I reached the appropriate points by the end of May, the 2nd Quarter started on June 1 and no email with Serial Numbers.  I emailed Chithra but have not received a reply.

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(9)
2020-01-07 05:32:45
2020-01-07 05:32:45

Good to know. Did not know this only happens every quarter

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(1)
2019-12-04 06:09:25
2019-12-04 06:09:25

To receive the complimentary serial number kindly drop a mail to – nedas@adobe.com

-Chithra

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(1)
2019-06-12 02:09:25
2019-06-12 02:09:25

I reached the Guide level in May and haven’t received an email with a license. Should I have?

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(1)
(9)
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curtisAB
's comment
2019-06-13 08:53:52
2019-06-13 08:53:52
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curtisAB
's comment

am also reached guide level in May month only still now we did not get any response from adobe

Like
(8)
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curtisAB
's comment
2019-11-08 15:09:10
2019-11-08 15:09:10
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curtisAB
's comment

Has anyone successfully received the free license?  I’ve reached the Guide level yesterday and would like to start my free subscription, but there is no clear indication on how this happens.  This process needs improvement if it’s supposed to be a true incentive for joining and being active with the community.  Otherwise, it is just a major disappointment for customers who are truly excited about the product and want to contribute.

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(8)
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Agnes Jackman
's comment
2019-12-03 01:54:54
2019-12-03 01:54:54
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Agnes Jackman
's comment

I have successfully received it; but it is a time consuming, painful process that requires significant follow-up on my end.  Response time is slow (if at all), and communication is hit and miss.  I’m in the process right now of trying to get my new serial number and as a result of lack of response, have no access to captivate right now at all.

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(8)
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Lita Bledsoe
's comment
2019-12-03 03:15:35
2019-12-03 03:15:35
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Lita Bledsoe
's comment

I will add; I just got off the phone with support and the maze of missing information and confusion feels almost impossible to wade through.  I daresay it may not even be worth it to get a free year (and let me tell you that’s saying a lot for me).  I started trying to get my renewal over a month ago because every exchange has been so frustrating and time consuming, and it wasn’t enough time. I now have lost access to captivate completely.  Honestly, if they don’t want to actually support the incentive program, they shouldn’t advertise it and then botch it; they should just drop it altogether.  At least then it doesn’t feel like I’m working toward earning something I may or may not ever actually get access to.  My time is worth more than this.

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(9)
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Lita Bledsoe
's comment
2019-12-03 09:33:00
2019-12-03 09:33:00
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Lita Bledsoe
's comment

Feeling very sorry, Lita.  The whole ‘incentive’ document is wrong in many places. You know about my presence on the forums and in my blogs.  Why are ‘likes’ not a benefit for me but for the one who gives the likes? Correct answers cannot be indicated, helpful answers neither. I am not invited to present at summits, but just to be there without presenting. Let me do webinars, think I have to offer a lot to Captivate users, but no way… Only a 3-months extension of my license I get when asking for it.

My dream to have a growing community with lot of interactions between CP-developers and engaging discussions is very far away. Have tried to help building, but failed.

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(9)
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Lieve Weymeis
's comment
2019-12-03 17:15:01
2019-12-03 17:15:01
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Lieve Weymeis
's comment

I completely agree Lieve; there are many improvements that could/should be made to better engage and support users.  I hope the community continues to listen and make those changes.  I appreciate your input and support!

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(7)
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Lita Bledsoe
's comment
2019-12-03 17:20:43
2019-12-03 17:20:43
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Lita Bledsoe
's comment

Also, a follow up to my earlier frustration.  I did reach someone in support last night who really cared about my situation and committed to talk with their team and get it resolved as quickly as possible.  I woke up early this morning to an email with my new serial number and I’m so grateful that it was resolved and they persevered to get an answer back to me so quickly.  Now onward and upward!

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(7)
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Lita Bledsoe
's comment
2019-12-04 00:48:29
2019-12-04 00:48:29
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Lita Bledsoe
's comment

One last post, then I’ll leave it alone.  Heena was the support agent who was so very helpful and even sent a follow up email today asking if everything was resolved.  So appreciative of her help!

Like
(7)
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curtisAB
's comment
2020-11-03 23:14:44
2020-11-03 23:14:44
>
curtisAB
's comment

I am confused. Early in this blog it says that if we reply to this blog we would get a response in regards to the license; however, I see so many postings without a response. Maybe the response is private. But it would be a good idea if that was better explained.

I just got all the necesary points to be a Guide. When would I be able to get the code? Will I need to wait until January? Or could I get it now?

Like
(3)
2019-06-04 22:40:45
2019-06-04 22:40:45

I received an email asking which platform I use but I did not receive a follow up email with the serial number.

Thanks!

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(1)
2019-06-04 06:19:52
2019-06-04 06:19:52

I have not got any serial code for the quarter beginning June 1. I checked inbox and spam as well.

Kindly check and share the serial code as per the level.

Like
(1)
2019-03-25 22:23:47
2019-03-25 22:23:47

Hmmm,  I still don’t get it, I must admit. I understand quarters, but let’s say you reach a new level at the beginning of Q1, do you wait until the end of this quarter to get the key for the next full quarter? Not sure anymore.

Like
(1)
2019-03-07 12:13:13
2019-03-07 12:13:13

Hi.

I reached the master level a copule of days ago. I also didn’t get the complimentary number. ( (Checked the spam box, so it didn’t got stuck there). I would be grateful for your help.

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(1)
(6)
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Piotr Astramowicz
's comment
2019-03-08 15:40:18
2019-03-08 15:40:18
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Piotr Astramowicz
's comment

After or before 1st of March?

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(3)
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Lieve Weymeis
's comment
2019-03-08 20:20:31
2019-03-08 20:20:31
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Lieve Weymeis
's comment

I guess it must have been  after 1st of March.

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(3)
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Piotr Astramowicz
's comment
2019-03-08 22:47:55
2019-03-08 22:47:55
>
Piotr Astramowicz
's comment

f you read this post, you’ll see that they distribute it on certain dates.

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(3)
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Lieve Weymeis
's comment
2019-03-09 18:16:14
2019-03-09 18:16:14
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Lieve Weymeis
's comment

OK, I’ll wait. I have access to a license at work, but it’s handy when I also have it at home.

Like
(3)
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Piotr Astramowicz
's comment
2019-03-09 18:17:28
2019-03-09 18:17:28
>
Piotr Astramowicz
's comment

Understand. I just popped in because Saurav was not answering.

Like
(3)
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Lieve Weymeis
's comment
2019-03-09 19:11:01
2019-03-09 19:11:01
>
Lieve Weymeis
's comment

It’s a bit misleading. Karynp29593283 also didn’t get how it works. Anyway, I’m gonna set my sights on a wizard hat .

Like
(3)
2019-02-02 10:39:36
2019-02-02 10:39:36

Hello Saurav,

I still haven’t received my serial number, despite having checked my spam account.

Like
(1)
2019-01-03 17:20:00
2019-01-03 17:20:00

There were two reasons why I never could use Presenter Video XPress: using a retina screen or a normal screen but on a system without a webcam. Now that problem is solved, because I can use the system without webcam,  which  was not possible with Xpress. I used Video Demo already several times to create a video which  I used in a cptx project as interactive video. One has been published in this portal about creating a custom Play/pause button.

Like
(1)
2018-12-21 09:53:21
2018-12-21 09:53:21

Hi Saurav

I’d like to activate my 3 months complimentary subscription at the same time as signing up.

My trial has now ended and I would like to subscribe but obviously it would be nice to start the subscription with the 3 months activated…what should I do?

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(1)
(1)
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karynp29593283
's comment
2019-01-04 07:55:51
2019-01-04 07:55:51
>
karynp29593283
's comment

Hi karynp29593283 ,

Since you have reached the guide level,we will share you the complimentary key for 3 months.we have sent an mail to you. Please check your mail.

Like
(5)
2018-12-20 18:24:49
2018-12-20 18:24:49

I already have a SN because I have an active subscription so I don’t need a new Serial Number, I just need to have my subscription changed to complimentary.  Should I submit a ticket?

Like
(1)
(4)
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Lita Bledsoe
's comment
2019-01-04 08:01:21
2019-01-04 08:01:21
>
Lita Bledsoe
's comment

Hi Lita Bledsoe ,

No need to submit the ticket, we are checking with the team. we will update you in a couple of days. If you have any other query, please drop a mail to basker@adobe.com

Like
(1)
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Chithra Basker
's comment
2019-06-11 13:26:13
2019-06-11 13:26:13
>
Chithra Basker
's comment

I have the opposite question.  I have an active subscription but I want to ensure I’ll get a separate serial number and not just applied to my already active subscription. I reached guide level in May but do not see an email from Adobe.

Thanks!

Like
(1)
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Kari Mueller
's comment
2019-06-11 13:36:38
2019-06-11 13:36:38
>
Kari Mueller
's comment

It is very difficult to combine a subscription license with a perpetual license, just want to warn you.

Like
(1)
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Lita Bledsoe
's comment
2020-05-25 22:06:20
2020-05-25 22:06:20
>
Lita Bledsoe
's comment

Thanks for the information.

Like
(8)
2018-10-19 16:16:34
2018-10-19 16:16:34

I have checked spam and still not received the code

Like
(1)
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