It is important that a learner is able to contact the Admin of the account. If the Email ID associated with the Admin is incorrect, the Admin may not receive important communication. This KB article enables you to edit the Admin’s Email ID and ensure that it is accurate.
Trigger:
To contact the Admin of the account, a learner clicks on the ‘Contact Admin’ link in the footer of their Adobe Captivate Prime account page. An email is sent to the person whose Email ID is linked to the account. If the Email ID is inaccurate, the appropriate Admin for the account does not receive the email.
To make changes to the contact Email IDs that are linked to the account, please follow the procedure below.
Procedure:
- Login as Admin and click on ‘Settings’.
- Click on ‘General’ and scroll down to Support Email ID. These are the listed contact Email IDs for the Admin(s). To add/delete/edit, click on ‘Change’.
- Make the necessary changes. Separate email addresses with a semicolon. Click on ‘Save’.
Conclusion:
When users click on ‘Contact Admin’ their emails will now be sent to the account Admin whose email ID has been entered as above.
The Adobe Captivate Prime LMS allows you to have multiple Admins. Learn more about allowing Admin access to users by visiting the Adobe Helpx section on assigning roles to users.
If you require further assistance, please contact captivateprimesupport@adobe.com.
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