December 29, 2018
Scorm cloud fail – LMS will not show Tincan file
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(5)
December 29, 2018
Scorm cloud fail – LMS will not show Tincan file
Newbie 4 posts
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(5)

Hello,

I am a developer but do not know the tricks or tools to debug the problem I am having.  We developed 20 Captivate courses.  They all preview fine when Preview/project but when I will view in the scorm I get fail…check your internet connection.    The files are large  2g files with images, videos,  jump to slides, states but nothing too complicated.

Any thoughts how I can begin to track this issue down?

Do I need to hire a professional?

Thank you

5 Comments
2019-01-02 16:57:43
2019-01-02 16:57:43

In 12 years of using Captivate, I never published a file of that size, really think that this may be the issue. I don’t understand which version this is:

CP2017 had two versions, most recent is 10.0.1.285
CP2019 has 2 versions, present one is 11.0.1.266

My first recommendation is to cut down the size. There are several techniques possible.

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Lieve Weymeis
's comment
2019-01-03 22:16:46
2019-01-03 22:16:46
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Lieve Weymeis
's comment

The max file size in the LMS is two gigs.  All my projects are that large or larger.

I am working in CP2019 the latest update.

My projects that are still in Captivate 2017 all work fine

Do you mean there are several techniques to cut down the projects?

I prefer not to do so – I have 25 projects that can be reduced to 5 projects each = 125 files to package and test and I candidly do not the time or resources to do so.  So if this would be a huge set back.  My projects have videos, photos etc.  Thanks for your help.

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Kari Underly
's comment
2019-01-03 22:20:34
2019-01-03 22:20:34
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Kari Underly
's comment

Use graphical assets that are exactly the size you need in Captivate, never rescale them in  Captivate. Never use stereo audio, choose settings for audio that are as low as possible with acceptable quality. Same for video. Do not choose a resolution for the files that is too big.

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2019-01-02 16:51:01
2019-01-02 16:51:01

2017.  We had to save to 19 b/c we would lose the work.  Went to view work in the scorm cloud preview – Fail message – internet too slow (not the case) tried wireless and ethernet.  Upload published file to LMS and the file is blank.

Project file is 862 MB . Zip published file 385MB

I do not know how to track this down.  Thank you.

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2019-01-02 14:41:52
2019-01-02 14:41:52

2GB? Are you talking about the published folder or about the cptx project? Which version do you use, please?

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