Unable to import videos to Captivate 2019
December 10, 2018
Unable to import videos to Captivate 2019
December 10, 2018
Newbie 1 posts
Followers: 0 people

I am currently unable to upload any video (I want to create an interactive video). Neither from youtube nor from my local computer.

Youtube:

It says “A video error has been found” (I translated it, so maybe the english version would say it a bit different). It shows the upload at 100% and the first image of the video. But there is no sound and no change in the image as the timeline proceeds. The timeline is extended and implicates that something has been uploaded.

Local computer:

It stops the upload at 50 %. Same problem as above. It shows the first image of the video. But there is no sound and no change in the image. The timeline is extended though and implicates that something has been uploaded.

Has anyone experienced the same? Do you have ideas what I could do wrong?

Thank you for any helpful input!

All Comments
Sort by:  Most Recent
Apr 28, 2022
Apr 28, 2022

try moving the video from shared drive/cloud storage to local storage on your machine and then try importing .

Like
()
Jan 28, 2022
Jan 28, 2022

Good to see that Adobe is on top of this issue, I’m having the same issue in 2022 -4 years later!!

Like
()
Jul 30, 2020
Jul 30, 2020

  • I’m also having the same issue.
Like
()