January 7, 2019
Adobe captivate 2019 installation freezes
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(8)
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(1777)
January 7, 2019
Adobe captivate 2019 installation freezes
(8)
(1777)

For the past 4days, I am trying to install Adobe Captivate 2019 in my laptop (lenovo L470), but the installation freezes at 95%. My laptop meets all the hardware requirement to install this. Please anyone help me with the resolution?

8 Comments
2019-07-16 03:54:49
2019-07-16 03:54:49

I’m having the same issue. I get to 87% and then I get error code 1.

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2019-02-13 12:44:55
2019-02-13 12:44:55

I’ve got the same issue here: 95% and the installer freezes.

Attachment  Install-1.zip

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(1)
2019-01-11 15:36:10
2019-01-11 15:36:10

Hi, is that installation issue cleared? Because i am also planning to update from 2017 to 2019. So if there is problem in installation, I must temp. continue with same 2017.

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(1)
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chandresh shah
's comment
2019-01-11 15:59:06
2019-01-11 15:59:06
>
chandresh shah
's comment

It seems to be a problem for a couple of users, Not for the majority. I suspect this to be linked to the setup of the systems for those users. CP2019 is definitely worth upgrading, I don’t use CP2017 anymore.

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2019-01-11 05:48:51
2019-01-11 05:48:51

I’ve got the same issue here: 95% and the installer freezes. Also on a Lenovo, but a T550.

Help??!!

Best regards,

Maurice

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(1)
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mv80601431
's comment
2019-01-11 09:40:08
2019-01-11 09:40:08
>
mv80601431
's comment

Maurice, could you also show the installation log which Mayank points out? Do you install locally?

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2019-01-07 13:23:12
2019-01-07 13:23:12

Hi,

Can you try to share the install.log files located at C:\Program Files (x86)\Common Files\Adobe\Installers to analyze?

 

Regards,

Mayank

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2019-01-07 10:57:55
2019-01-07 10:57:55

Are you installing locally? Are you perhaps connected to a network and have Documents in a roaming profile?

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