Captivate Scoring is randomly recorded by LMS. Users are randomly being frozen when returning to course quiz.
Is this a problem for the LMS team or is the ID team at fault by improperly setting Captivate Quiz settings?
My ID team and our LMS management team have gone back and forth on an issue involving the courses we are loading to the LMS. Users are experiencing scoring issues (at random- some have issues some don’t) when they finish a course receiving a 96% but the LMS reports a different percentage. We are also experiencing users being frozen in a quiz if they were to leave and return to the course. Our team has scoured our settings for inconsistencies and error and found nothing abnormal. We believe it is a connection or networking error on the part of the LMS and/or company network.
Our SuccessFactors team affirms it is a problem with the settings we have in our Captivate courses. Many of our courses require users to complete the quiz to receive credit. This team has also told us that SCORM 2004 is not compatible with SuccessFactors and thus we are to use Scorm 1.2 edition 3. Therefore we have enabled the following:
Status Representation: Incomplete —-> Passed/Failed
Slide Views and or quiz
Quiz is Passed (checked)
1. The SuccessFactors team is telling us to change our quiz to Optional rather than Pass Required. They attest that “even though Optional is selected that doesn’t mean it isn’t required”. I cannot take their word for it, seeing as they have zero experience with Captivate. Besides, the statement seems to be a clear contradiction unless Captivate settings are just that convoluted. Can anyone provide evidence/explanation on this setting?
2. Why would a prominent LMS, like SuccessFactors, say SCORM 1.2 is the best setting over a more current 2004 version? Are we just that out of date or has no one addressed this problem since 2004. I mean you would think after 15 years we would have worked out all the bugs of SCORM 2004 so it can be the best option. Instead my LMS team is making statements like this “We agree SCORM 1.2 is the best standard”. One would think the 2004 version was more up to date than the 2001 version (1.2).
3. Does anyone have an idea or solution to help with our scoring issues? The Captivate records a score of “X” but when you return to the LMS it records a score of “Y”. The only things scoring in all of our courses are the quiz slides. They think the problem is in Captivate, but changing our settings doesn’t sound like a solution when we have them set so that we get the results we want. The problem appears that Captivate settings are not being received as they should by the LMS. Do I have this wrong?
My next step is to report my concerns to the SuccessFactors Developers, but I wanted to compile some information from Captivate Users through this forum. Everyone in this community has always been so helpful, I pray ya’ll are able to help me clarify these issues so that my team and I can press forward to a resolution.
Captivate Version: 2019
LMS Used: SuccessFactors
SCORM version: 1.2 ed.3