February 27, 2019
Connection Error Captivate 2019 MP4 Video
Comments
(2)
February 27, 2019
Connection Error Captivate 2019 MP4 Video
Newbie 1 posts
Followers: 0 people
(2)

I am trying to embed a MP4 video into my Captivate 2019 project. It plays in preview but when I publish I get a Connection Error. I have read through many other similar issues, but haven’t been able to resolve.

2 Comments
Feb 28, 2019
Feb 28, 2019

Can you try to recode the mp4 in the Adobe Media Encoder?

How did you insert the video: as event video or as slide video?

Check the version number, please. It should be 11.0.1.266.

Like
()
(1)
Add Comment