When I review a report from my LMS on quizzes that have been completed, I get unexpected results from questions that were either Matching type or fill-in-the-blank type.

The data looks something like this (csv):

Option%201[.]Result%201., Option%202[.]Result%202., Option%203[.]Result%203., Option%204[.]Result%204.

For Matching results like this:

Option 1 <<matched with>> Result 1.
Option 2 <<matched with>> Result 2.
Option 3 <<matched with>> Result 3.
Option 4 <<matched with>> Result 4.

For fill in the blank the data looks something like this (csv):

{case matters=false}{order matters=true}Selection1, Selection2

I did checking with the LMS vendor:

• Using Adobe Captivate 2017
• Other question types aren’t being escaped like this. Only the question types Matching and Fill-in-the-Blank are escaped.
• The data in the database is like this, so it isn’t a flaw in  the reporting function.
• Using SCORM cloud to see what the SCO is actually reporting to the LMS isn’t an option due to firewall issues.
• The LMS in question is Success Factors.
• The SCO is published as SCORM 2004, 4th Edition.
• No other publishing options tried result in usable reporting as the LMS only supports SCORM 2004 4th edition.
• Success Factors claims no one else has reported this problem.

Is anyone else getting this?

Is there an option to strip escaped characters from the response or strip the {braced} attributes off of the response?