Unable to Install Captivate 2017 – 64 bit

February 11, 2019
Newbie 1 posts
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Instructional Designer
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Unable to Install Captivate 2017 – 64 bit

Newbie 1 posts
Followers: 0 people
February 11, 2019

Dear Users,

When I try to install Captivate 2017 – 64 bit in my machine, the setup file runs up to 3% and then stops. It doesnt throw any error messages or alerts but it keeps buffering at 3% with the installation time increasing a minute.

I am using Windows 10 Enterprise Edition. In addition, I am not connected to any client network and my firewall is turned off.

Any suggestions or ideas would be highly appreciated.

Regards

Ragu

Comments (3)
2019-02-12 16:11:06
2019-02-12 16:11:06

Hi Raghu,

 

Could you please share the installer logs. you can find the logs under: C:\Program Files (x86)\Common Files\Adobe\Installers

 

Check for latest logs for Adobe Captivate 10. Please forward the logs at tcssup@adobe.com

 

Once we will review the logs, we should be able to find the cause.

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ashishk98164463
's comment
2019-02-13 09:44:41
2019-02-13 09:44:41
>
ashishk98164463
's comment

May I suggest that you  mention  being a staff memmber? It can be deducted from the inserted email address, but some users could be reluctant. On the Jive forums, staff members have a special badge, which is not the case here.

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2019-02-12 09:02:40
2019-02-12 09:02:40

Are you sure that the application will be installed on your system, not on a networked drive? I have no experience whatsoever with Enterprise edition.  Which OS are you using?

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