Dear Users,
When I try to install Captivate 2017 – 64 bit in my machine, the setup file runs up to 3% and then stops. It doesnt throw any error messages or alerts but it keeps buffering at 3% with the installation time increasing a minute.
I am using Windows 10 Enterprise Edition. In addition, I am not connected to any client network and my firewall is turned off.
Any suggestions or ideas would be highly appreciated.
Regards
Ragu
Hi Raghu,
Could you please share the installer logs. you can find the logs under: C:\Program Files (x86)\Common Files\Adobe\Installers
Check for latest logs for Adobe Captivate 10. Please forward the logs at tcssup@adobe.com
Once we will review the logs, we should be able to find the cause.
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